Supervisor, Practices and Procedures

2 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 7085
**Number of Vacancies**: 1
**Department**: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)
**Salary Information**: $101,719.80 - $127,218.0
**Pay Scale Group**: 10SA
**Employment Type**: Regular
**Weekly Hours**: 35,
**Off Days**: Saturday/Sunday
**Shift**: Day
**Posted On**: June 19, 2023
**Last Day to Apply**: June 23, 2023
**Reports to**:Manager - Capital Project Delivery

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**:

- This position is responsible for coordinating and developing comprehensive studies involving investigating, developing/amending, and implementing practices, procedures and work methods for the inspection, repair, modification, rehabilitation and maintenance activities associated from Subway Infrastructure’s assets. This involves researching methods and procedures to ensure electrical/electronic equipment are maintained in a quality state at an efficient cost; presenting recommendations to senior management and coordinating the implementation of approved changes. The incumbent supports frontline operation Subway Infrastructure and Streetcar Infrastructure work activities, by ensuring work methods and procedures are maintained and technical updates and procedural manuals for the Subway Infrastructure Department are accurate and made available in a timely manner.- The incumbent is also responsible for the supervision of direct reports with emphasis placed on developing Standard Operating Procedures and Work Methods as required by the delegation of department activities to meet Section requirements, employee performance and development, and employee health & safety.**Key Job Functions**:

- Plans, directs and co-ordinates day-to-day activities with respect to the investigation, development, and implementation of practices, procedures and work methods for the inspection, repair, modification, rehabilitation and maintenance of all electrical/electronic equipment maintained by the Infrastructure & Engineering Department.
- Investigating, developing/amending, and implementing Standard Operating Procedures (SOPs)
- Ensuring staff are liaising with the Infrastructure & Engineering department and other TTC departments, analyzing and evaluating existing procedures, work flow, work methods, standard practices, inspection schedules, etc.
- Ensuring existing procedures and work methods are documented and technical feasibility research conducted into their improvement and/or creating new procedures to achieve optimal maintenance and inspection practices in accordance with environmental & safety regulations, and established industrial standards
- Ensuring test procedures are established to gauge the efficiency/effectiveness of recommended changes
- Ensuring the researching and provision of engineering calculations/services to provide engineered advice to revised or new maintenance practices and procedures
- Presenting recommendations to Senior Management regarding new or revised standard operating procedures
- Coordinating the implementation of new or revised procedures within the Infrastructure & Engineering department and other TTC departments such as Safety, Training, Plant Maintenance, and Subway Operations (Rail Cars & Shops)
- Ensuring other department’s Standard Operating Procedures, that affect Subway Infrastructure operations, are reviewed
- Ensuring that published procedures, drawings, manuals, etc. are made available to operating staff
- Co-ordination and monitoring of Quality Assurance & Safety Programs
- Providing assistance to I&E staff and other supporting departments.
- Supervises and manages a staff of Technical Writers, and performs various other related administrative duties.
- Performing other related duties as assigned
- Participating in the TTC Customer Service Ambassador Program
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers and/or employees with disabilities are accommodated and/or addressed (within your area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer

**Skills**:

- Demonstrate specialized expertise and knowledge in the assigned field
- Secure and manage fiscal resources
- Manage projects
- Identify and minimize risk of Health and Safety issues
- Manage human resources
- Communicate in a variety of me

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