Ontario & Quebec Operations Executive
7 days ago
JOB PURPOSE
The Operations Executive needs to understand the company’s mission, vision and value (MVV) and supervises and oversees all regional managers and store managers. He/She must ensure to delegate duties to all managers working in the stores, ensure that the standards are being downloaded to the operational level and report to his/her direct superior, the CEO, on a routine basis. He/She needs to make sure that the Managers are operating in accordance with company standards, i.e. SOPs, training manuals and other related operational requirements. The purpose of the Operations Executive is to have the stores operate smoothly and understand the company’s direction and guide the team to following the same goal.
Drive Sales and Profitability
- Fully responsible for the overall business performance of the assigned region and for each store within the region
- Drive region sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations standards and strategies, consistently across all stores
- Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans
People Development, Retention of Top Talents and Team Building
- Motivate and inspire the team to achieve business results
- Ensure the overall People Plan of the region reflects high standards, benchmark and succession planning, coupled with consistent mentoring and people development.
- Fully responsible for the staffing plan, regional-wide execution and related training needs of the existing stores and new stores within the region.
- Provide guidance in the hiring process of key positions.
- Ensure that company policies and regulations are implemented and enforced by the managers within the region.
- Ensure that all managers are evaluated and promoted on a timely basis according to their strengths.
- Guide Store Managers on conducting periodic performance reviews on all stores’ staff and accomplishing such tasks on time, per company’s guideline
- Lead by example
- Maintains frequent and uninterrupted communication with your direct superior. Understand the needs of the CEO and collaborate to ensure that daily operational guidelines of all locations are followed.
- Measures and provides solid and constructive opinion/suggestions on improving operational performances, if possible.
- Coach, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement, if needed.
- Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practices.
- Ensure that marketing strategies are effectively and smoothly executed in the storefront.
- Monitor and control food and labour costs
- Maintain and promote Quality, Service, and Cleanliness standards
- Ensure that all assigned stores are in compliance with food safety and sanitation regulations
- Participate in weekly Management Meetings. It is your responsibility to attend every meeting, and your participation will be included in your performance rating. If you miss two consecutive meetings without notice or approval by your direct superior, some disciplinary action will be taken, up to demotion.
- Provide feedback and advices on scheduling to the Scheduling Officer and your direct superior; Ensure stores are properly staffed and all new staff are properly trained
- Collaborate with Crew Trainers on the training progress of every new trainees
- Read and understand the financial statement of the company on a monthly basis. Utilize the data to optimize the operation efficiency.
- Delegate and assist the right people to react quickly to store emergencies and notify to arrange crisis management when needed
- Report engineering issues relating to stores’ repair and maintenance to the engineering department, if needed.
- Inventory management through monitoring inventory levels on a monthly basis
- Monitor that all ingredients are inspected for quality when receiving at each delivery time
- Monitor all monthly inventory count at each month end, with your team
- Feedback on the ingredients’ quality and quantity issues if any, to Warehouse/ Merchandising/ Purchase/ Finance Dept. on a timely basis
- Monitor and act upon customers’ requests, complaints and inquiries; Be proactive to find a solution
- Execute and maintain all current and on-going Marketing promotions, materials and tools
- Ensure that all marketing promotions, materials and tools are effectively utilized with no wastage.
- Perform other duties per your direct superior’s request or guidance
Management and Staff Scheduling
- Oversee the weekly regional-wide staff scheduling
- Ensure that all stores have strong staffing at all times without compromising to a weak replacement when a store is short staffed for strong trainers/bartenders.
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