Conference Services Manager

3 weeks ago

Banff, Canada FAIRMONT Full time

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

**Job Description**:
**Conference Services Manager**

At Fairmont Banff Springs, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Service & Catering Manager, where you will liaise between multiple departments to meet the needs - and exceed the expectations - of your clients.

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

**What you will be doing**:
Reporting to the Assistant Director, Conference Services, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- ** Main Focus**: Co-ordinate weddings from contracting to execution of the event including event requirements, guest room requirements, guest room pickup, food & beverage, audio visual, spa and golf.
- Confirm all event related information with clients
- Establish and maintain rapport with clients, prior to, during and post conference
- Create floor plans as appropriate for each event to ensure banquets and clients are in agreement prior to set up
- Initiate billing procedures, ensuring any deposits are received with adequate information and within an acceptable time frame
- Conduct test meals with clients to confirm all relevant details are communicated
- Conduct and/or attend daily meetings to review Banquet Event Orders (BEOs) and ensure last minute changes are communicated with appropriate departments
- Attend weekly resume meetings
- Follow departmental policies and procedures
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Previous experience in a luxury hotel operations in Conference Services or Sales or Banquets is preferred
- Previous experience in Event Planning is preferred
- University/College degree/diploma in a related discipline preferred
- Highly responsible & reliable, ability to work independently
- Excellent interpersonal skills, with strong written and verbal communication abilities
- Ability to focus attention on guest needs, while remaining calm and courteous at all times
- Results oriented with the ability to be flexible, work under pressure and be accountable to make sound & thoughtful business decisions
- Extremely well organized individual with the aptitude to handle numerous tasks at one time
- Proactive and innovate with the ability to work cohesively as part of a team
- Systematic problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize

Additional Information

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

cwmr-lvl4

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