Conference Coordinator

7 months ago

Banff, Canada Banff Centre for Arts and Creativity Full time

**Conference Coordinator**:
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney Nation - as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

**The Opportunity**:
The Conferences Coordinator provides administrative support to the Conferences department. The position is accountable for a high level of client service, coordination of department activities, daily reception to the conference office and a variety of other tasks pertaining to the day to day operations of the conferences department.

This position must maintain an in-depth working knowledge of all core areas of Conference operations and services, in addition a sound working knowledge of all other areas of Banff Centre.

**Roles and Responsibilities**:
The Conference Coordinator, if assigned to a portfolio working with the Sales Managers, will report directly to the Senior Sales Manager. If assigned to a portfolio to work with the Conference Services Managers, the Conferences Coordinator reports directly to the Senior Conference Services Manager.

Below are some key accountabilities:

- Creates and maintains department filing systems.
- Weekly, monthly and annual reporting as required.
- Extend positive, resourceful, and thoughtful service to both internal and external customers, including communication and follow up as required.

**Sales coordination**
- Administrative duties for the sales team including generating and distributing correspondence, contracts, proposals and bid documents.
- Generating cost analysis and budget estimates for group bookings.
- Creating and maintaining bookings, including processing deposits, facilitating information flow and administration of space requests
- Coordination of sales trips such as travel arrangements, trade show registration and sales call research.

**Conference Services coordination**
- Preparation and distribution of correspondence, proposals, and contracts for all facets of conferences programming and meeting architecture products.
- Assist with the coordination and set up of any conference programming requirements, including maintaining strong communications with facilitators to ensure that all program requirements are in place.
- Assist Conference Services Managers with Conference Management Packages, including assistance with organizing name tags, conference kits, registrant lists and registration desk support.
- Review Group Resume Forms for accuracy and formatting
- Administration of welcome packages, meal tickets amongst other conference services administrative requirements
- Facilitation of internal meeting requests including answering inquiries, completing booking and liaising with required departments

**Qualifications and Educational Requirements**:

- At least one year of experience working in hospitality, preferably hotel front office, sales, or conferences.
- Advanced knowledge of Microsoft office including Excel, Outlook, Word and PowerPoint is required.
- Experience working with Adobe Creative Suite is an asset.
- Experience working with Visual One property management software is an asset.
- Excellent verbal and written communication skills
- The ability to deal with multiple and often conflicting priorities in a fast-paced and ever changing environment.
- Highly-developed organizational and time-management skills
- High standards of accuracy and attention to detail

**Employment Terms and **Benefits****:

- This position pays 19.90 per hour working up to 35 hours per week on a regular schedule.
- Benefits of working at Banff Centre are:

- Staff housing options (based on availability)
- Professional Development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff

**Application Process**:
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Méti

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