Assistant Event Operations Manager

2 weeks ago

Banff, Canada FAIRMONT Full time

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

**Job Description**:
**Assistant Event Operations Manager**

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

**What you will be doing**:
Reporting to the Assistant Director, Event Operations responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service
- Recruitment, mentorship and development of over 100 Event Service staff
- Build and promote positive relationships with all teams in the Hotel, to ensure we are working toward an amazing guest experience.
- Participate in hotel meetings, as required
- Comment on Forecast and Profit and Loss analysis
- Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipated
- Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
- Direct the daily operations in over 78 000 square feet event space
- Lead catering events off property
- Participate and guide departmental monthly meetings
- Oversee and lead one on ones and performance management discussions
- Ensure process efficiencies
- Consistently offer professional, engaging and friendly service to new and returning guests
- Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
- Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks.
- Convey passion and enthusiasm to the Guests and our Banquet Team.
- Ability to multitask, maintain focus and calm when presented with stressful situations.
- Deliver clear and concise instructions to the Event team and effectively delegate tasks.
- Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.
- Show flexibility and demonstrate great problem solving skills.
- Be a creative voice of the Event Team by communicating constantly to the leaders and colleagues by using different tools to get the message across to everyone.
- Must have strong leadership while dealing with others in a respectful and professional manner.
- Take time on a daily basis to have formal and informal conversations with the leaders and colleagues on the team.
- Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
- Actively look both inside and outside the industry for trends and best practices
- Breath, live and grow through our Fairmont Values of respect, integrity, teamwork, accountability and excellence.
- Support all Fairmont Hotel and Resort initiatives
- Perform other duties as directed by the Director of Event Operations, Director of Food and Beverage or Hotel Management

**Qualifications**:
**Your experience and skills include**:

- Minimum 1 years’ experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full service four (4) or five (5) diamond property an asset
- Culinary and beverage knowledge required
- “Proserve”

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