Consumer Insights Associate

5 days ago

London, Canada J.D. Power Full time

**Title**:Consumer Insights Associate - Digital

**Location**:Remote Canada

**Reports To**:Sr.** **Director, Digital Solutions

**J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

**The Role**:
You will help develop the analytics and data insights for J.D. Power's customer satisfaction survey research-based business, particularly those that measure digital channel performance. Primary duties include: contributing to the research process, interpretation of survey data, and developing presentations that will help our clients improve their business. You will work with a team of Digital experts and business units from specific industries (e.g., auto, financial services, insurance).

**The Impact You Will Have in This Role**:
You will conduct analysis of survey data to help clients improve customer satisfaction and drive business results. Since this role focuses on client digital channels, an interest in and enthusiasm for all things digital is critical.

**What You'll Be Doing in This Role**:
You will be part of a 7-person Digital Solutions team. You are expected to be a self-starter who can work without close supervision and with other departments within the company's matrix environment.

**Responsibilities**:

- Analyze survey data to find insights that will help clients improve customer satisfaction.
- Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction.
- Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights.
- Demonstrate thought leadership across industries.

**Qualifications of this Role**:

- Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights.
- Passion and enthusiasm for all things digital.
- Able to articulate study findings in clear and concise manner.
- Strong communication skills, both written and verbal.
- Proficient in MS Office Suite (Power Point, Excel, Word)**.**

**The Hiring Manager says**:
"I'm looking for someone who is intellectually curious, some who asks 'Why?' and 'How can I make this better?' We want someone who is excited by the ways in which technology (and digital channels specifically) is creating change to help our clients navigate. The right person for this position should be able to work with data (survey and otherwise) to uncover insights and trends, and then use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. The right person for this position will be able to see beyond the numbers to provide useful advice about how to help clients make better decisions to grow their business."

**The Way We Work**:

- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters

**Company Mission**

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

**Our Values**

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards - the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways - innovating and evolving in everything we do to support our colleagues and our clients alike - and all in service of delivering data and insights that drive meaningful business impact.

Team Driven -** **At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
- To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsib

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