Fulfilment Supervisor

2 weeks ago

Calgary, Canada Sprout Meals Full time

**Please read entire description + be sure to include both a cover letter and resume to be considered**
- _**4 days/week **_
- _**Friday - Monday approximately 8:30 AM-5:00 PM (11:00 AM -7:00 PM Saturday)**_
- _**Must have license and your own vehichle**_

**Wage: $20.00/hr with the great possibility to grow into a salaried position + greater benefits / vacation packages**

We are seeking an inspired and dedicated **Packaging and Fulfilment Supervisor** to join our dynamic and growing team at **Sprout Meals.** This 32-40 hour/week role is critical to ensuring the smooth operation of our plant-forward, gourmet meal prep service as we continue expanding across Alberta. You will collaborate closely with all departments, from kitchen to delivery, and play a key role in ensuring our customers receive the highest quality meals on time, every time.
- ___________

**HOW TO APPLY FOR THIS ROLE**:
When you send us your resume, to be considered you must **include a cover letter that answers the following questions**:

- What experience do you have in developing and managing systems?
- What value would you bring to our team and clients?
- What makes you the best fit for a diverse role such as this where each day may look different?
- Why do you want to work with Sprout? (What do you know about us?)
- What can Sprout do for YOU?
- ___________

**RESPONSIBILITIES**:
As the **Operations Coordinator/Packaging & Logistics Manager**, you will wear many hats and play a vital role in keeping our operations organized and efficient.

**Client Order Fulfillment and Client Relations**:

- Prepare weekly fulfilment Excel spreadsheets, organizing and preparing client and wholesale invoices and packing slips.
- Oversee packaging and logistics to ensure all client orders are processed, packed, and fulfilled accurately and efficiently.
- You will be responsible for managing our order fulfilment shift on Saturdays.
- Implement strategies to minimize errors and improve efficiency in order fulfillment.
- Manage client communications from Friday through Monday, managing order changes, address change requests, and urgent requests.

**Delivery Management**:

- Manage the scheduling, dispatching, and coordination of our delivery fleet, ensuring timely deliveries across Calgary and Edmonton.
- Supervise the Sunday delivery team to ensure timely and efficient order deliveries.
- Handle exceptions, route changes, and unforeseen challenges.
- **Perform deliveries when needed** to ensure all client orders are fulfilled, maintaining a strong commitment to quality and customer satisfaction. You may be required to step in and complete delivery routes, especially during high-demand periods or when covering for other drivers.

**Warehouse and Kitchen Operations**:

- Assist with meal packaging and labeling to ensure all meals are accurately prepared and ready for distribution.
- Assist with wholesale case packing and fulfilling, ensuring bulk orders are packed correctly and efficiently for delivery to our wholesale partners.
- Oversee the day-to-day warehouse operations, ensuring cleanliness, organization, and compliance with safety standards.

**YOU ARE**:

- Always willing to go above and beyond what is expected
- Very organized, punctual, and detail-oriented (even your systems have systems)
- A fast learner + interested in new technologies and pushing the envelope
- Someone who thrives in an ever changing environment and is happy to support where needed
- Boring, but a Class 5 driver's license with a clean abstract and clean criminal record check

**Things that will definitely put you ahead of the pack**:

- Experience managing + developing systems
- Client relations experience + a love for problem solving
- Expertise with Excel or Google Sheets
- Post-secondary education

**Some pretty sweet perks you can look forward to**:

- Flexible blend of work from home + in-office (following training and probationary period)
- Competitive benefits package comprised of extended health care i.e. prescriptions & dental coverage, basic life insurance and emergency travel insurance
- Access to in-house and external training as needed
- Employee-priced meal plans, free lunches at Sprout HQ
- Quarterly staff events + social opportunities

**If this opportunity gets your juices flowing, amazing - we can’t wait to meet you. We thank all interested applicants; however, only those under consideration shall be contacted.**

Pay: $20.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Every Weekend

Application question(s):

- You must have your own vehicle

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2024-12-15

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