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Front of House Supervisor

4 months ago

Winnipeg, Canada Stella's Café Full time

**Stella’s is looking for amazing FOH leads to join our team**
- Get to know us:_

Stella’s has been a part of the Winnipeg restaurant scene since 1999 and proudly continue to be locally owned and operated. We believe in inspired taste, healthy ingredients, and environmental sustainability. We are an equal opportunity employer that celebrates diversity and provides a safe, inclusive environment for all their employees.

**Here’s what you’ll be doing as a Front of House Lead**:
**Responsibilities**:

- Assist in FOH daily operations
- Provide an excellent guest experience
- Maintain up-to-date working knowledge of menu items, including allergy restrictions, and ensure staff are following the allergy protocol procedure
- Ensure guest complaints/concerns are addressed promptly and respectfully
- Ensure safe food handling procedures are followed
- Assist in the training of FOH staff
- Oversee cleaning checklists
- Ensure safe food handling procedures are followed
- Act as Manager on Duty when required
- Ensure clear communication to employees and document any HR related situations
- Provide feedback to the FOH manager on employee performance and equipment
- Assist with ordering, inventory and FOH audits
- Communicate all issues outside of their scope of responsibility to the GM
- Ensure confidentiality and protection of all employee information
- Provide a work environment that is safe and free of harassment
- Other duties as assigned

**Requirements**:

- Valid SmartChoices certification
- Full-time, flexible availability
- FOH experience in a fast-paced restaurant
- Excellent communication skills - listening, verbal and written
- Outstanding organization, coordination, and multi-tasking abilities
- Ability to be proactive in challenging situations
- Proficiency in Microsoft Office
- Great people skills, having a friendly and outgoing demeanor
- Positive attitude and team mindset

Incentives:

- Life, Health and Dental Benefits plans
- Employee discount
- Tip Pool
- Paid overtime
- Paid public holidays & vacation
- Employee Assistance program
- Opportunities for advancement

Job types: full time, permanent

**Salary**: $16.25 + tips

**Salary**: $16.25-$20.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person