Ft Supervisor, Front of House

6 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Floor Manager, Food and Beverage, the Supervisor, Front of House is responsible for the daily operation of the Food and Beverage Outlet(s) to which they are assigned, as directed by Management. Supervisors will interact with customers and employees to create a unique and positive customer experience and to coach/ mentor Food and Beverage Department employees. The Supervisor will also assist in helping the Food and Beverage operation to achieve a high level of operational efficiency while ensuring staff adhere to standard operating procedures. The role of the Supervisor will include additional activities as assigned by the Floor Manager or Senior Manager.

**Responsibilities**:

- Interact and communicate in a positive manner with staff and customers to ensure food service and quality meet or exceed department standards.
- Smile Present a pleasant, friendly style.
- Lead Shift meetings in absence of Senior Manager/Floor Manager.
- Ensure facility is presentable and properly set up prior to opening.
- Review & adjust schedule on a daily basis to ensure staffing levels are maintained in proportion to business volumes, including calling in staff to fill shifts as required. Notify Senior Manager/Floor Manager of any discrepancies.
- Review daily log and equipment checklists to address any outstanding issues or concerns as directed by Senior Manager/Floor Manager.
- Communicate with other Food and Beverage Managers to ensure consistency among Food & Beverage leadership and to ensure all issues and concerns are addressed in a timely manner.
- Conduct regular follow ups on all operational issues, food issues and/or staff concerns.
- Monitor and train employees as per the Food & Beverage training program, and as directed by the Senior Manager.
- Maintain a visible presence on the floor at all times and provide break coverage as needed.
- Perform the duties of front-line Food & Beverage employees as required, in order to offer assistance when needed, and to maintain guest satisfaction.
- Monitor quality of buffet and à la carte plates, and communicate any concerns to the kitchen management immediately.
- Assist Management with organizing and implementing any special themes or promotions.
- Ensure all signage is accurate and up-to-date.
- Communicate any positive/negative customer comments relating to food to the kitchen management.
- Advise senior kitchen management of any tour groups or reservations at beginning of shift.
- Distribute floats to Bartenders.
- Ensure cleanliness of work areas, and that all damaged items or equipment problems are reported.
- Perform other duties as assigned by Floor Manager.
- Play a direct role towards improving and maintaining the service score of the assigned outlet(s).
- Conduct table checks for food and service quality on 90% of covers per shift.
- Be an ambassador for the Casinos of Winnipeg to all customers.
- Welcome and greet customers coming into and leaving the facility.
- Provide service with a focus on finding first time customers, creating regular customers, and continuously recognizing existing regular customers.
- Organize special seating arrangements and F&B requirements.
- As required, track customer attendance numbers hourly and ensure room does not exceed licensed capacity.
- Address questions and concerns in a timely manner.
- Portray a professional and hospitable image at all times.

**Primary Qualifications**:

- Completion of a Grade XII High School diploma or G.E.D. equivalent is required.
- Basic skills in using Microsoft Office (Word, Excel and Outlook) are required.
- Red River College Hospitality diploma is an asset.
- A Training certificate (e.g., “Training in the Workplace” through the Manitoba Tourism and Education Council), is an asset.
- Additional courses in customer service and supervision/management is an asset.
- The incumbent is required to obtain a Serving It Safe certificate (previously It’s Good Business) through the Manitoba Tourism and Education Council (MTEC). Certification may be acquired while on the job.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible posit

  • Front of House Supervisor

    4 months ago

    Winnipeg, Canada Oh Doughnuts Full time

    **About us** Oh Doughnuts is a small business in Winnipeg, MB. Our goal is to make mouths happy while supporting our community. We are an inclusive workplace, diversity is the spice of life! We provide flexible scheduling, employee benefits and aim to be fun but professional. *Job Summary* *Responsibilities* - Manage and lead the front-of-house staff...

  • Front of House Supervisor

    7 months ago

    Winnipeg, Canada Elephant and Castle Full time

    **ELEPHANT & CASTLE RESTAURANT AND PUB - FRONT OF HOUSE SUPERVISOR** Welcome to Elephant & Castle, a Brit-_ish_ pub with modern, across-the-pond twists. We have a rousing mashup of old-world charm and North American flavours. E&C is a cozy, convivial place to grab a hearty bite, watch some football, and have a smashing good time. The welcome mat is always...

  • Assistant Front of House Manager

    1 month ago

    Winnipeg, Canada Creative Manitoba Full time

    The Royal Manitoba Theatre Centre exists to celebrate the widest spectrum of theatre art. Deeply rooted in the province of Manitoba, which gave it life and provides for its growth, Royal MTC aspires to both reflect and engage the community it serves. Canada’s oldest regional theatre, each season Royal MTC produces ten plays at two venues as well as the...

  • Assistant Front of House Manager

    1 month ago

    Winnipeg, Canada Royal Manitoba Theatre Centre Full time

    **Assistant Front of House Manager** - The Royal Manitoba Theatre Centre exists to celebrate the widest spectrum of theatre art. Deeply rooted in the province of Manitoba, which gave it life and provides for its growth, Royal MTC aspires to both reflect and engage the community it serves. Canada’s oldest regional theatre, each season Royal MTC produces ten...

  • Supervisor, Front of House

    6 months ago

    Winnipeg, Canada Manitoba Liquor and Lotteries Full time

    Full Time Employment Opportunity | **#MSC272/23-24** Reporting to the Floor Manager, Food and Beverage, the Supervisor, Front of House is responsible for the daily operation of the Food and Beverage Outlet(s) to which they are assigned, as directed by Management. Supervisors will interact with customers and employees to create a unique and positive customer...

  • Front of House Manager

    6 months ago

    Winnipeg, Canada Royal Manitoba Theatre Centre Full time

    FRONT OF HOUSE MANAGER The Royal Manitoba Theatre Centre exists to celebrate the widest spectrum of theatre art. Deeply rooted in the province of Manitoba, which gave it life and provides for its growth, Royal MTC aspires to both reflect and engage the community it serves. Canada’s oldest regional theatre, Royal MTC produces ten plays at two venues, the...

  • Server/front of House

    2 months ago

    Winnipeg, Canada The Hangar Billiards and Sports Lounge Full time

    **Job Overview** We are seeking dedicated Server/Front of House Staff to join our team. As a Server/Front of House Staff member, you will play a crucial role in providing exceptional customer service and ensuring a positive dining experience for our guests. **Duties**: - Assist guests with menu selections and provide recommendations - Take orders...

  • Front of House Supervisor

    6 months ago

    Winnipeg, Canada Stella's Café Full time

    **Stella’s is looking for an amazing FOH lead to join our team!** - Get to know us:_ Stella’s has been a part of the Winnipeg restaurant scene since 1999 and proudly continue to be locally owned and operated. We believe in inspired taste, healthy ingredients, and environmental sustainability. We are an equal opportunity employer that celebrates...

  • Front of House Staff

    4 months ago

    Winnipeg, Canada Uquutaq medical boarding home Full time

    **Overview**: The Front of House Assistant and Dishwasher is responsible for assisting in the lunchroom and working in the dishwashing area. The main responsibilities include serving clients and guests, ensuring a clean and orderly kitchen, and assisting with food serving. **Team Dynamics**: All departments work together to ensure guests have a positive...

  • Hourly Front of House Supervisor for The Rec Room

    6 months ago

    Winnipeg, Canada Cineplex Full time

    Work location: Seasons of Tuxedo TRR City: Winnipeg What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • Front Desk Agent/supervisor

    7 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Front of House Lead

    6 months ago

    Winnipeg, Canada Stella's Cafe Full time

    **Stella’s is looking for** amazing FOH leads **to join our team!** - Get to know us:_ - Stella’s has been a part of the Winnipeg restaurant scene since 1999 and proudly continue to be locally owned and operated. We believe in inspired taste, healthy ingredients, and environmental sustainability. We are an equal opportunity employer that celebrates...

  • Front of House Team Member

    6 months ago

    Winnipeg, Canada La Belle Baguette Full time

    **Front of House for La Belle Baguette** La Belle Baguette is a local bakery located in the heart of Winnipeg’s, St. Boniface. Here at La Belle Baguette, we strive to consistently create a delicious, high-quality product that our customers will love. Our team is very hard working, positive, possess excellent time management skills and are friendly and...

  • Front of House Team Member

    6 months ago

    Winnipeg, Canada La Belle Baguette Full time

    **Front of House for La Belle Baguette** La Belle Baguette is a local bakery located in the heart of Winnipeg’s, St. Boniface. Here at La Belle Baguette, we strive to consistently create a delicious, high-quality product that our customers will love. Our team is very hard working, positive, possess excellent time management skills and are friendly and...

  • Front of House Team Member

    7 months ago

    Winnipeg, Canada La Belle Baguette Full time

    **Front of House for La Belle Baguette** La Belle Baguette is a local bakery located in the heart of Winnipeg’s, St. Boniface. Here at La Belle Baguette, we strive to consistently create a delicious, high-quality product that our customers will love. Our team is very hard working, positive, possess excellent time management skills and are friendly and...

  • Front of House Closing Supervisor

    8 months ago

    Winnipeg, Canada Chop Steakhouse & Bar Full time

    Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your...

  • Front of House at Fortify Foods Eatery

    6 months ago

    Winnipeg, Canada Fortify Full time

    Front of House at Fortify is not just a regular ol’ barista job. Working on the Front of House team is different at Fortify because for us, experience and education is at the heart of our company. At Fortify, we want our Front of House team to be friendly, qualified, and knowledgeable as Customer Experience is dependent on great food, speedy results and a...

  • Restaurant Front of House Staff

    3 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Front of House Assistant Manager

    6 months ago

    Winnipeg, Canada Original Joe's Full time

    **ORIGINAL JOE'S RESTAURANT & BAR** At Original Joe's, we’re the bar next door everyone wishes they had. A warm, down-to-earth place where old friends gather, new friends are made, and everyone feels welcome. From the wide selection of local, craft, and import beers to our fresh take on comfort foods, nobody leaves unsatisfied. So pull up a stool and stay...

  • Front of House Assistant and Dishwasher

    4 months ago

    Winnipeg, Canada Uquutaq Medical Boarding Home Full time

    **Overview**: The Front of House Assistant and Dishwasher is responsible for assisting in the lunchroom and working in the dishwashing area. The main responsibilities include serving clients and guests, ensuring a clean and orderly kitchen, and assisting with food serving. **Who We Are**: Uquutaq Medical Boarding Home provides integral services to those...