Front of House Supervisor

2 weeks ago

Winnipeg, Canada Elephant and Castle Full time

**ELEPHANT & CASTLE RESTAURANT AND PUB - FRONT OF HOUSE SUPERVISOR**

Welcome to Elephant & Castle, a Brit-_ish_ pub with modern, across-the-pond twists. We have a rousing mashup of old-world charm and North American flavours. E&C is a cozy, convivial place to grab a hearty bite, watch some football, and have a smashing good time. The welcome mat is always out, the local crew is always in, and the bash is always on. Our pub is brought to life by our team; we banter with our tables and each other.

At E&C, we work hard to create an environment that is always quaint but never quiet. With hearty meals and football matches on the telly, even newcomers feel like they’re at home. Our family of companies includes Original Joe’s Restaurant & Bar, State & Main Kitchen + Bar, Añejo Restaurant and Blanco Cantina. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify), investment opportunities, and a chance to grow right alongside us

**Job Title**:Shift Supervisor - Front of House Operations
**Hours**:35-40 per week
**Wage**:$17-$19/hr
**Location**:350 St Mary Ave, Winnipeg, MB R3C 3J2

**What You’ll Do**:
Reporting to the General Manager and Assistant General Manager, you will:

- Manage the floor while on shift - this includes ensuring all team members are living by our core value, assisting on the floor with food running, busing, expo and table maintenance.
- Assist the GM in all operations - this includes daily cash, payroll, recruitment and terminations, inventory, labour costs, food costs, training and scheduling.
- Coach team members to ensure consistency of performance, food quality, food plating and customer service with an emphasis on completing tasks correctly.
- Ensure that opening and closing checklists are completed up to established operating standards.
- Approve discounts and promos as required.
- Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism.
- Work each shift with a safety mindset. Be proactive in regard to front-of-house and back-of-house safety (food safety, potential hazards for employees or guests).
- Live our core value: Taking Care of People.

**Who You Are**:

- You have proven experience as a supervisor in a fast-paced restaurant environment Plus, you have the right attitude and are considerate towards people.
- You understand the day-to-day operations of a restaurant very well.
- Your customer service skills are next level You have an amazing ability to bring the downtown energy our guests are searching for, you’re reliable and you keep an upbeat attitude even during the busiest shifts.
- Stressful moments don’t get you down. You smoothly sail through adversity and can create a positive employee experience.
- You are solution-focused and resourceful - you think on your feet effectively to find resolutions for any situation
- Time management and task prioritization come easily to you.
- You’re open to growth and might have future aspirations for employment in store management or on our corporate team

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Restaurant supervisor: 1 year (preferred)

Work Location: In person

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