Help Desk Technician

2 weeks ago


Oakville, Canada Town of Oakville Full time

**Job Details**
Temporary Full Time (CUPE 1329T)

**Posting Status**
Open to external applicants and current Town of Oakville employees

**Closing Date**:
Applications for this position must be received at oakville.ca by no later than 11:59 pm on** **June 23**,** 2023.**

**We offer**:

- An optional defined benefit pension plan (OMERS)
- Contract employee benefits package
- A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things

**Responsibilities**:

- Configure and deploy endpoint assets (laptops, printers, mobile devices, etc.)
- Maintain records and documentation for asset registries and Service Desk tickets.
- Identify, access, and build knowledge base entries that contribute to knowledge and solution development.
- Assist users with endpoint asset technical problems.
- Answer technical Service Desk calls in a pleasant manner. This will entail general working knowledge of all corporate software/hardware packages and their interdependencies.
- Monitor Service Desk tickets, action, and/or route issues for resolution.
- Perform other duties as assigned.

**Qualifications**:

- Minimum completion of a two-year college diploma in Information Technology.
- At least 1 year of Service Desk or related experience.
- Demonstrated experience configuring endpoint assets.
- Working knowledge of Group Policy and Active Directory.
- Strong working knowledge Microsoft M365 office productivity suite.
- Strong analytical, diagnostic, and problem-solving skills.
- Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
- Demonstrated ability in the areas of customer service and relationship building.
- Working knowledge of SCCM and Intune is desirable.

**DATED**:June 14, 2023**:
**We thank all applicants and advise that only those selected for an interview will be contacted.**:



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