Program Manager, Technology Services

2 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 11767

Department: Ottawa Public Library

Service: Corporate Services

Branch: Technology Services

Employment Type: 1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation: MPE

Salary Information: $105,581.84 - $133,531.58 annually (2022 rates of pay)

Location: 101 Centrepointe Drive

City: Ottawa, ON

Job Category: Ottawa Public Library

**Application Close: 06/03/2024**

**JOB SUMMARY**:
Technology Services manages the operation and updating of all automated systems in the Library (OPL’s website, Symphony, BiblioCommons, public desktops, RFID equipment, etc.).

You are responsible for the planning, coordinated development, management and implementation of customer-centred technology services activities, programs, services and initiatives consistent with the Library’s strategic direction and corporate vision, including:

- Consultation with/engagement of branch management or staff in the branch clusters to understand emerging community needs and challenges and to develop appropriate services/supports which meet changing community needs;
- Digital and virtual library service initiatives including service strategies for targeted areas such as web or mobile device users;
- Development and maintenance of the Library’s website;
- Development and maintenance of the integrated library system;
- Development, planning and maintenance of staff and public desktops;
- Coordinated development and roll-out of the technology services strategy;
- Strategic partnerships and corporate projects as assigned;
- Effective and efficient management of technology services operations and significant associated budgets; and
- Assistance to the Division Manager with strategic plans and policy-development.

You are also responsible for developing and monitoring operating budgets, managing the human resources of the Unit (including hiring, termination, performance management and discipline of staff as necessary) and establishing and maintaining positive client relationships with internal and external management and stakeholders.

**EDUCATION AND EXPERIENCE**:
Completion of Master’s degree in Library and/or Information Science, or related degree.

Minimum of 5 years of experience in library-related technology services (including virtual and web services) activities, the management of human resources and/or external contract resources, and the development and management of operating and capital budgets, preferably in a library/municipal setting.

**CERTIFICATIONS AND LICENCES**:

Project Management Professional (PMP) certification is an asset

**KNOWLEDGE**:

- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission, vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act, the Municipal Freedom of Information and Protection of Privacy Act, the Copyright Act and the Accessibility for Ontarians with Disabilities Act.
- Must be familiar with and adhere to the principles of intellectual freedom
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques; working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Must possess the training, experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

**COMPETENCIES, SKILLS AND ABILITIES**:
**Leadership Competencies**:
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

- Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
- Demonstrates Business Sen

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