Service Desk Specialist

7 months ago

Vancouver, Canada Odlum Brown Full time

**ODLUMBROWN.COM**

**Service Desk Specialist - Vancouver**

**FIRM OVERVIEW**
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent,
full-service investment firm for 100 years. Wholly owned by its team members, the firm continues its tradition of
leadership in the financial community as one of BC’s most respected investment firms.

We are honoured to be nationally recognized as one of Canada’s Best Managed Companies and one of Canada’s
Most AdmiredTM Corporate Cultures, and to share the achievement of a century in business with our valued team
members, clients and communities.

**CULTURE AND VALUES**
Guided by a set of timeless core values - Clients First, People, Accountability, Independence, Integrity and
Community - we are very proud of the vibrant culture that we have built and sustained for many years. These values
are the cornerstone of our culture and the principles that provide a compass for our actions and unify us as a team.

**PEOPLE**
We have skiers, mountain bikers, hockey players, runners, volleyball players, movie buffs, bookworms, animal lovers,
musicians, yogis, world travelers and every other variety of person you can imagine. You will work with really
interesting people and make great friends, too.

**COMMUNITY**
We are serious about supporting the communities where we live and work. A recipient of a Canada’s Volunteer
Award from the Government of Canada, we are committed in heart and mind to everything we do in the community,
and we work hard to inspire passion and fun while doing it.

**PROFESSIONAL DEVELOPMENT**
Continuous learning matters. We are committed to providing career-long support for learning and growth.***

**THE OPPORTUNITY**
**We have an opportunity for a Service Desk Specialist to join our award-winning firm in the Vancouver office.**

This role reports to the Supervisor, IT Operations and Service Desk and ultimately to the Manager, IT Operations. You
will be the first point of contact, providing technical support to team members across the firm on a wide variety of

**RESPONSIBILITIES**
- Provide team members with technical assistance, from collecting information to troubleshooting and

diagnostics
- Triage, monitor and manage support calls using Service Desk Management software
- Create, update and maintain IT knowledge-based articles and solutions to promote consistent first call

resolution and knowledge sharing amongst team members
- Deploy and maintain computers, laptops, printers, phones, monitors, projectors and audio and video
- conferencing systems
- Contribute to team discussions on process and productivity improvements
- Participate in key technical initiatives and special projects as required

**KNOWLEDGE AND EXPERIENCE**
- Experience in a Service Desk role or related experience
- Technical degree, diploma, certificate or equivalent in a related field
- CompTIA A+ or other industry recognized certification and/or equivalent experience preferred
- Strong knowledge of the Windows environment (Windows 10), MS Office products (Office 365) and
- familiarity with SharePoint- Excellent system analysis and troubleshooting skills
- Basic knowledge of Citrix and/or related virtualized environment
- Knowledge of hardware and software, and understanding of networking concepts
- Strong interpersonal and customer service skills
- Excellent verbal and written communication skills
- Quick learner with a sense of curiosity and interest in analyzing, troubleshooting and solving problems
- Well organized with the ability to prioritize multiple time-sensitive tasks
- Self-starter with the capacity to work independently, along with flexibility and willingness to assist others

At 100 years young, our team is growing, and we’ve got room for one more if you’re interested. If this sounds like the
environment you’d like to work in and you have the credentials and experience for this role, we invite you to submit

of expressing interest and supporting evidence provided prior to any potential offer of employment.

We appreciate your interest and thank you for taking the time to consider this opportunity. We will be in touch with
individuals whose profiles most closely match what’s needed to be successful in this role.

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