Information Technology

2 months ago

Vancouver, Canada Aritzia Full time

THE TEAM

The mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable acquisition of technology assets.

THE OPPORTUNITY

Aritzia is growing, and our Service Desk team in our Technology Service Excellence Department is growing with it. This is a unique opportunity to be part of the team that is the first and single point of contact for all IT incidents and requests across boutiques, offices, and distribution centers. As the Team Lead, IT Service Desk, you will manage the day-to-day operations of Aritzia’s IT service desk and focus on supporting the team reach established service level agreements (SLAs) while onboarding and training new IT Service Specialists. You will be responsible for ensuring all incidents are handled according to process, with special attention provided to major incidents. With the skills you gain in this role, the opportunities are endless - from a rewarding career in Service Excellence to continued growth and development with Aritzia.

THE ROLE

As the Team Lead, IT Service Desk, you will:

- Lead the reactive support and resolution for level 1 incidents taking place across office, boutique, and DC technology, inclusive of hardware, software, and software-as-a-service, with a goal of reducing or minimizing threats and vulnerabilities
- Lead the continuous improvement of Aritzia’s IT single-point-of-contact processes, and monitor and maintain KPIs relevant to the Service Desk
- Triage and fulfill technology related requests within defined SLAs
- Identify and escalate recurring issues as problems for resolution, and ensure we have reasonable workarounds in place to minimize impact to the business
- Proactively develop, gather, analyze, store and share knowledge and information to end-users and the Service Desk team
- Support with onboarding new IT Service Specialists to ensure they have the correct tools and processes for after-hours support in all basic troubleshooting and level 1 IT skills

THE QUALIFICATIONS

The Team Lead, IT Service Desk has:

- Proven skills, education, and/or applicable certifications required to be successful in this role
- The ability to collaborate fluently with cross-functional partners.
- A commitment to quality and investing in results that add value to the business

THE COMPENSATION

The typical hiring range for this position is $75,000 - $100,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
- The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
- Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._

  • Information Technology Manager

    4 weeks ago

    Vancouver, Canada COREcruitment Ltd Full time

    Job Title IT ManagerSalary: $90,000Location: Vancouver, BCA prestigious hotel in Vancouver is seeking a dedicated IT Manager to oversee all aspects of its information technology infrastructure. The ideal candidate will ensure seamless operations, manage system upgrades, and provide technical support to staff and guests. This role offers an opportunity to...

  • IT (Information Technology) Consultant

    4 weeks ago

    Vancouver, Canada Enterprisemarketdesk Inc. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - **Work setting**: - Private company, corporation or industry - ** Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business requirements - Prepare cost-benefit and return-on-investment analyses...

  • IT (Information Technology) Consultant

    7 months ago

    Vancouver, Canada Enterprisemarketdesk Inc. Full time

    Education: - Expérience: **Education**: - Bachelor's degree - Computer science **Work setting**: - Private company, corporation or industry **Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business requirements - Prepare cost-benefit and return-on-investment...

  • Information Technology Manager

    4 weeks ago

    Vancouver, Canada COREcruitment Ltd Full time

    Job Title IT ManagerSalary: $90,000Location: Vancouver, BCA prestigious hotel in Vancouver is seeking a dedicated IT Manager to oversee all aspects of its information technology infrastructure. The ideal candidate will ensure seamless operations, manage system upgrades, and provide technical support to staff and guests. This role offers an opportunity to...

  • Information Technology Manager

    4 weeks ago

    Vancouver, Canada COREcruitment Ltd Full time

    Job Title IT ManagerSalary: $90,000Location: Vancouver, BCA prestigious hotel in Vancouver is seeking a dedicated IT Manager to oversee all aspects of its information technology infrastructure. The ideal candidate will ensure seamless operations, manage system upgrades, and provide technical support to staff and guests. This role offers an opportunity to...

  • Information Technology

    4 weeks ago

    Vancouver, Canada Jewish Federation of Greater Vancouver Full time

    Durée de l'emploi: Temporaire - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Social service or charity agency - ** Tasks**: - Prepare cost-benefit and...

  • Information Technology

    4 months ago

    Vancouver, Canada Jewish Federation of Greater Vancouver Full time

    Work Term: Temporary - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Social service or charity agency **Tasks**: - Prepare cost-benefit and return-on-investment analyses to support...

  • Information Technology Manager

    1 month ago

    Vancouver, Canada BC Teacher's Federation Full time

    **Finish each working day knowing you have truly made a difference in the lives of others**: - **Be part of an organization with a supportive, stable, and rewarding culture**: - **Receive a competitive starting salary of $86,170.03 to $103,230.23, great work-life balance (35hrs/week), and comprehensive total benefits package!** **About the British...

  • Information Technology Manager

    3 months ago

    Vancouver, Canada BC Teacher's Federation Full time

    **Finish each working day knowing you have truly made a difference in the lives of others**: - **Be part of an organization with a supportive, stable, and rewarding culture**: - **Receive a competitive starting salary of $86,170.03 to $103,230.23 and comprehensive benefits** **About the British Columbia Teachers' Federation**: The British Columbia...

  • Information Technology Support Specialist

    7 months ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Information Technology Support Specialist **Reports to**: Director, IT **THE TEAM** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...

  • Director Information Technology and Is

    3 weeks ago

    North Vancouver, Canada Squamish Nation Full time

    **PERMANENT FULL-TIME**POSITION IN NORTH VANCOUVER** **CLOSES: Open Until Filled** - ** Great opportunity to join the Squamish Nations community**: - ** Take your career to new heights with a dynamic and progressive First Nations government** **Who We Are**: Squamish Nation consists of 23 villages and is comprised of descendants of the Coast Salish...

  • Information Technology

    7 months ago

    Vancouver, Canada Clean-Rite Drycleaners Corp Full time

    Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Private company, corporation or industry - Information technology (IT) infrastructure **Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business...

  • Information Technology

    7 months ago

    Vancouver, Canada Nuvollo Corp Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - On-site customer service **Tasks**: - Document technical requirements to ensure that products, processes and solutions meet business requirements - Provide advice on information systems strategy, policy, management and service...

  • Information Technology Manager

    4 weeks ago

    Vancouver, BC, Canada COREcruitment Ltd Full time

    Job Title IT Manager Salary: $90,000 Location: Vancouver, BC A prestigious hotel in Vancouver is seeking a dedicated IT Manager to oversee all aspects of its information technology infrastructure. The ideal candidate will ensure seamless operations, manage system upgrades, and provide technical support to staff and guests. This role offers an...

  • Information Technology Manager

    4 weeks ago

    Vancouver, BC, Canada COREcruitment Ltd Full time

    Job Title IT Manager Salary: $90,000 Location: Vancouver, BC A prestigious hotel in Vancouver is seeking a dedicated IT Manager to oversee all aspects of its information technology infrastructure. The ideal candidate will ensure seamless operations, manage system upgrades, and provide technical support to staff and guests. This role offers an...

  • information technology

    5 months ago

    Vancouver, Canada Jewish Federation of Greater Vancouver Full time

    Work Term: TemporaryWork Language: EnglishHours: 35 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 2 years to less than 3 yearsWork settingSocial service or charity agencyTasksPrepare cost-benefit and return-on-investment analyses to support system implementationDesign,...

  • Information Technology

    4 weeks ago

    Vancouver, Canada Jewish Federation of Greater Vancouver Full time $60,000

    EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingSocial service or charity agencyTasksPrepare cost-benefit and return-on-investment analyses to support system implementationDesign, develop and implement information systems business solutionsProvide advice on information systems strategy,...

  • Manager, Data and Information Technology

    6 months ago

    Vancouver, Canada Immigrant Employment Council of BC Full time

    **About Us** The Immigrant Employment Council of BC (IEC-BC) is a dynamic not-for-profit that helps BC employers recognize the collective value immigrants bring to the workforce, positively impacting our society and economy. As a growing organization, our programs break down barriers that keep BC businesses from making full use of the diverse skills and...

  • Technology Support

    7 months ago

    Vancouver, Canada School District #39 (Vancouver) Full time

    **THE ORGANIZATION**: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39) With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the xmkym (Musqueam), Swxwú7mesh Úxwumixw (Squamish) Nation, and slilwta (Tsleil-Waututh) Nation. At the VSB, we are proud to provide exceptional learning experiences for...

  • Lecturer, Information Technology

    14 hours ago

    Vancouver, Canada Fairleigh Dickinson University Full time

    Fairleigh Dickinson University is the largest private (not-for-profit) university in the state of New Jersey (USA) with approximately 12,000 graduate and undergraduate students and more than 100 degree programs ranging from the Associate of Arts (A.A.) to the Doctor of Philosophy (Ph.D). The University was founded in 1942 and has four campuses in three...