Systems Specialist

3 days ago


Vancouver, Canada Dyrand Systems Full time

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun

**Responsibilities**

Your responsibilities include:

- Acting as a 2nd or 3rd level technical support for our clients
- Assisting in ensuring reliable and efficient operations at our data centre(s), and with our tool sets
- Assisting in other duties related to IT infrastructure (systems and networks), as needed

**Requirements**:

- Will be able to ensure customer support tickets are processed/resolved according to support policies, procedures, and playbooks, ensuring KPIs and CSAT scores are met and maintained
- Will be able to manage/maintain client documentation
- Will be able to take ownership of a client’s IT environment and provide suggestions/guidance for continuous improvement on technology
- Will be able to provide technical guidance to junior technicians
- Can lead and facilitate meetings, and be an active participant in company, department, and client meetings
- Has the experience that reflects their strong technical skills, as well as their strong interpersonal, customer service, and time management skills

**Education**
- Technical diploma or degree or certificates

**Technical Skills**

**Cloud**:

- SharePoint Online / Teams, OneDrive for Business
- Teams Phone Systems
- Other Microsoft 365 / Office 365 services
- **Microsoft Cloud Technologies**:

- Azure AD (P1, P2, Domain Services), MFA (Conditional Access), ATP
- EndPoint Manager (MDM), AutoPilot Intune
- Azure VMs, Azure AVD, Windows 365 Cloud PC
- Azure BackUp
- Azure Networking, Cloud Firewalls, Load Balancers
- Azure Files, or other file systems
- Other Azure related services

**Server**:

- Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
- Hyper-V (Windows Server)
- Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools

**Networking**
- General: VPN, DHCP, DNS (internal, and public DNS)
- Hands On installation, configuration, troubleshooting of network equipment such as:

- Firewalls: pfSense, Cisco/Meraki or equivalent
- Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent

**Communications Skills**
- Verbal communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person

**Nice to Have**
- Microsoft Cloud Certifications or equivalent MCSA, MCSE certifications, etc.
- Microsoft Cloud security knowledge
- Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc.)
- Experience in working with an IT MSP (Managed Service Provider)
- Experience with configuring, maintaining/managing IT toolsets, monitoring tools, scripting, automating toolset deployment

**Other Requirements**
- Experience with Enterprise CRM tools and Help Desk ticketing systems
- Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff
- Able to maintain current IT Certifications
- Pass a criminal record/background security check

**Job Type**
- Full-time


  • Systems Specialist

    3 days ago


    Vancouver, Canada Dyrand Systems Full time

    Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems. Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business...

  • Total Rewards

    24 hours ago


    Vancouver, Canada Ballard Power Systems Inc. Full time

    Ballard Power Systems is seeking a **Total Rewards & Systems Specialist** passionate about developing, implementing, and continuously improving total rewards programs and strategies that align with and enhance our employee value proposition. The successful incumbent has a passion for automation and system driven solutions. As a Total Rewards & Systems...

  • Systems Specialist

    6 months ago


    Vancouver, Canada Dyrand Systems Full time

    Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to _work_ every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If...

  • Systems Specialist

    7 months ago


    Vancouver, Canada Dyrand Systems Full time

    **Looking for a Brighter Future? Join Our Team!**: Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to work every day with that mission in mind, thinking about what they can do to...


  • Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job DescriptionWe are seeking a skilled Information Technology Infrastructure Specialist to join our team at TEG BAINS SPECIALIST INC.OverviewThe successful candidate will be responsible for the maintenance, troubleshooting, and administration of local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and...

  • Systems Specialist

    6 months ago


    North Vancouver, Canada Alpine West Systems Electrical Full time

    Education: Bachelor's degree - Experience: Experience an asset **Tasks**: - Confer with clients to identify and document requirements - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Develop and implement...


  • Vancouver, British Columbia, Canada S.i. Systems Full time

    At S.i. Systems, we are seeking a highly skilled Maximo Asset Management Implementation Specialist to join our team.About the RoleWe are looking for an experienced professional with expertise in implementing and supporting Maximo Asset Management (MAS) solutions. The ideal candidate will have a strong background in business analysis, system implementation,...


  • Metro Vancouver Regional District, Canada OSI Maritime Systems Full time

    Job OverviewWe are seeking a skilled Electronics Support Specialist to join our team at OSI Maritime Systems. As an integral part of our navigation systems support team, you will be responsible for providing technical expertise and ensuring the smooth operation of our products.About UsOSI Maritime Systems is a leading provider of integrated navigation and...


  • Vancouver, British Columbia, Canada Tetra Tech Full time

    At Tetra Tech, we're committed to delivering smart, scalable solutions for complex challenges. Our global team of experts combines consulting and engineering with advanced analytics and technology to drive positive change. We're proud to be a leading provider of services in water, environment, infrastructure, resource management, energy, and international...


  • Vancouver, British Columbia, Canada Jetson Home Inc. Full time

    About Jetson Home Inc.We are a company on a mission to accelerate the transition of homes across North America away from burning fossil fuels to sustainable energy use. Our goal is to make it simple, transparent and affordable for everyone to get a heat pump.Job Overview:We are looking for highly motivated and passionate heating systems specialists who would...


  • Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    Job OverviewWe are seeking a highly skilled IT Systems Support Specialist to join our team at the Vancouver Airport Authority. This is a permanent, full-time position that will play a critical role in supporting and maintaining our mission-critical airport systems.


  • Vancouver, British Columbia, Canada Providence Healthcare Full time

    About the RoleWe are seeking a highly skilled Healthcare Systems Specialist to join our team at Providence Health Care. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our health informatics systems.


  • Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    About YVRVancouver Airport Authority is a dynamic organization that connects our beautiful province to the world. We are committed to delivering exceptional customer experiences and setting new standards for airport operations.Job SummaryWe are seeking an experienced IT Systems Technical Specialist to join our Information Technology (IT) Department. This...


  • Vancouver, British Columbia, Canada BGIS Full time

    Job OverviewAs an Automation Systems Specialist with BGIS, you will play a key role in enabling innovation through the services we deliver. Our team of over 6,500 professionals globally is dedicated to providing customized facility management and real estate services.BGIS manages over 320 million square feet of client portfolios across 30,000+ locations in...


  • Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    Job Opportunity at Vancouver Airport AuthorityWe are seeking a skilled Automation Systems Specialist to join our Baggage Operations Department.The ideal candidate will have experience in SCADA systems, project management, and technical leadership. They will be responsible for determining technical requirements, leading technical decisions, managing...


  • Vancouver, British Columbia, Canada Pacific Aerobarrier Systems Inc Full time

    Pacific Aerobarrier Systems Inc. is seeking an Executive Support Specialist to join their team. As an essential member of our organization, you will play a vital role in supporting the smooth operation of our daily activities.


  • Vancouver, British Columbia, Canada People First Solutions Full time

    Company Overview:Kobelt is a Canadian-based manufacturing company with over 50 years of experience in developing and producing high-quality steering, propulsion, and braking systems for the marine and industrial sectors.The company has an extensive history of innovation and product development, working with various regulatory and classification requirements...

  • HR Systems Specialist

    7 months ago


    North Vancouver, Canada Arc'teryx Full time

    **Department**: People and Culture **Reports to**:Manager, HR Systems **Location**:North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: - As the HR Systems Specialist, you will support the Manager, HR Systems in leading and evolving Arc’teryx’ global HRIS system (Workday). You are the central point of contact for all HR System tools (including...


  • Vancouver, Canada HTEC Hydrogen Technology & Energy Corp Full time

    Do you have a passion for the environment and cleantech, and a drive to change our world for the better? Are you eager to build your career in a growing company, enjoy getting exposure to a variety of tasks, and enjoy new challenges? Keep reading! We may have your dream job! At HTEC we’re unlocking the potential of hydrogen to reduce climate change and...


  • Vancouver, British Columbia, Canada Randstad Canada Full time

    Job Title:Senior Financial Systems SpecialistAbout the Role:We are seeking a highly skilled Senior Financial Systems Specialist to join our team at Randstad Canada. As a key member of our Finance Systems department, you will play a critical role in delivering financial systems roadmaps globally and acting as a liaison between Technology and Finance.Key...