Account Manager
2 weeks ago
100% Remote Account Manager position, specialized in **McAds** product
Onboarding lies in handling all client contacts and ensuring the proper setup, accuracy and relevance of the customer’s multi-channel digital campaign.
The incumbent’s responsibilities in the first months and throughout the campaign are critical in maintaining a positive end-to-end experience for the customer, as well as guaranteeing the campaign’s continued success.
**An Account Manager at Yellow Pages, what is it?**
Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages As a Google Premium Partner and Meta Marketing Partner, Yellow Pages is a leader in digital visibility for companies across Canada.
The Account Manager plays an integral role within the customer account team, ensuring the flawless delivery, accuracy and quality of the customer’s portfolio and investment. The Account Manager is the primary liaison between the customer, sales rep, customer service, and the production team throughout the organization. The responsibilities of the Account Manager are critical to creating and maintaining a positive end-to-end experience with our largest Customers - including a focus on proactive monitoring of the customer’s advertising solutions and evaluation of results, all in an effort to minimize risk and issues, maintain the optimal performance of the investment, and identify opportunities for incremental success. In accordance with their strategic knowledge and the credibility they will have established with the client, they will be able to identify avenues for diversification and growth on the account, which they will then work in close collaboration with sales.
**Responsabilities**:
**1.**
Main point of contact with the client during the launch and initial months of the campaign. Checks in with customer immediately after fulfillment in order to ensure the campaign reflects their needs, both in regard to ad accuracy and targeting, while also assisting them with the technical setup (ex: conversion tracking, Facebook page connection, and more).Connects with customer in subsequent milestone calls to present the campaign results and reporting, going into metrics and highlighting areas for improvement.-
75%
**2.**
Reviews campaigns - before and after they go live - and monitors performance through the partner platform. Ensures the various channels are active and gathering traffic, identifies potential issues and opens tickets as necessary.
15%
**3.**
Follows up on relevant administrative tasks, including but not limited to updating call tasks, as well as sending onboarding and offboarding communications.
5%
**4.**
Coordinates with Customer Service or Upsell teams for requests relating to billing, contract changes or other YP products.
5%
**What do you need to become an account manager at Yellow Pages?**
**Qualifications**:
- Must be Bilingual
- Bachelor degree in Commerce and/or 2-3 years performance media sales and/or marketing advisory experience
- Experience managing B2B relationships with small
- to medium-sized business sector an asset
- Intermediate understanding of concepts related to website usability, SEO, social media and other YP digital products ability to interpret media program performance results.
- In depth understanding of concepts related to SEM and display and ability to interpret media program performance results.
- Exceptional written and verbal communication skills with the ability to clearly comprehend client needs (excellent listener)
- Google Analytics & Kenshoo certification mandatory
**Assets**:
- Excellent people skills and the ability to work with both internal and external parties - special emphasis on customer service, escalation management, problem resolution and situation analysis
- Flexible and embraces change
- Takes ownership of own development to stay current in digital marketing
- Outstanding organization and time management skills
- Self-starter with a strong initiative
- Ability to manage multiple requests and projects at once
- Proven ability to achieve results by influencing others
- Value added team player
This position involves DAILY interactions with clients or internal and/or external professionals at the national level. Therefore, BILINGUALISM in French and English is required.
**Benefits**:
- A solid team with an incredible pool of knowledge
- 100% remote work
- Bonuses
- Day-one benefits, including one of the top-ranked insurance packages and a pension plan
- 3 weeks of vacation in the first year and 4 weeks after two years
- Opportunities for growth
**About Yellow Pages**
We have been in the market since 1908 and we continue to transform ourselves to offer the best products and services to our more than 125 000 customers. We foster business relationships between Canadian small and medium-sized businesses and their potential customers. We do this by creating marketing and digital media solutions
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