Client Representative Corporate Account Management

2 weeks ago


Mississauga, Canada BELL BUSINESS MARKETS Full time

Req Id: 409378

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Name and description of the hiring department**:
**Job Duties / Accountabilities**:

- Responsible for all daily deposits that are unmatched or in error status in Electronics Funds
- Transfer tool to be applied immediately
- Responsible for investigating misapplied payments
- Prepare reports for management on the status of cash collections
- Manage and negotiate receivables on a dedicated portfolio across all billing platforms
- Customize account receivable reports where necessary to ensure tracking of large invoices in order for customer to make payment within terms
- Research, analyze, investigate and resolve billing issues where applicable
- Evaluate customer billing and account management needs, conducting investigations and developing proposals incorporating billing solutions
- Participate in cross-functional committees to improve processes, gain efficiencies, and reduce costs while maintaining customer satisfaction
- Examine payment roadblocks and make decisions on corrective actions where applicable
- Facilitate face-to-face meetings and conference calls with customers to resolve issues and disputes
- Handle and prioritize simultaneous demands from several sources, while working autonomously within tight deadlines
- Other tasks as assigned

**Essential Qualifications / Competencies**:

- University/college education in a related discipline or equivalent experience
- MS Excel Intermediate
- MS Word basic
- MS Outlook basic
- Ability to work under pressure with changing priorities and short timeframes
- Troubleshooting problems, gathering and developing efficiencies
- Above average knowledge of business process flows, and applicable tools
- Ability to problem solve, manage priorities
- Excellent verbal and written communication skills
- Excellent interpersonal skills and ability to develop strong working relationships
- Excellent customer service and organizational skills
- Strong motivational skills
- Strong financial acumen
- Ability to multitask and negotiate with customers as required

**Preferred Qualification / Competencies**:

- Knowledge of SAP and Bell billing systems (ARICS, BCRIS, NIBS, NM1)
- Knowledge of RevChain and SingleView billing systems is a plus

**Working Conditions**:

- Monday to Friday; normal business hours

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:5115 Creekbank, Mississauga, Ontario
**Flexible work profile**:Remote
**Application Deadline**:04/07/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.



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