Pharmacy Client Engagement Representative
3 weeks ago
**The Role**: Pharmacy Client Engagement Representative
At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team
Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part of the role, the Pharmacy Client Engagement Representative will also provide support to Rexall stores on client engagement programs.
**What you will be doing?**:
- Effectively execute corporate client engagement programs centrally to eligible Rexall clients/caregivers in professional & courteous manner
- Deliver on program targets as it relates to client engagement, enrollment and key program critical metrics.
- Professionally represent Rexall using excellent interpersonal and communication skills when interacting with clients, caregivers and Rexall stores and operations team members
- Navigate and perform activities on the pharmacy system or other program tools to ensure effective and efficient execution of the client engagement program
- Update and maintain appropriate files in a timely manner to ensure accuracy of the program.
- Log all client and caregiver interactions and accurately craft and maintain action notes in an interaction tracking database
- Accurately and expertly communicate engagement related outcomes with Rexall stores and operation teams in a timely manner
- Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients
- Achieve and maintain to a performance standard, including but not limited to; call volume, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
**How you will succeed?**:
- 1-2 years previous Nexxsys/Propel or related system experience is required; Pharmacy Assistant/Technician experience is required
- Previous experience in a support or help desk work environment is an asset
- Proven customer service skills with excellent communication skills both written and verbal
- Intermediate digital literacy: Word, Excel, Outlook
- Strong attention to detail and excellent organizational skills
- Ability to work in a fast-paced environment and time critical environment independently and within a team environment
- Ability to employ professionalism, patience and self-control in handling upset customers and working with internal and external partners
At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance_._
**Are you #ALLin?
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