Content Delivery Manager

3 weeks ago

Mississauga, Canada AstraZeneca Full time

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

The GCO Content Delivery Manager is a member of the Global Commercial Operations (GCO)’s Global Omnichannel Delivery team and reports to the Omnichannel Delivery Director, and is responsible for the development of content production services within the market.

You will be working with Local Marketing Company Brand Leadership team to deploy GCO Production and Creative Services within all the Business Units. The individual in this role must have the ability to effectively partner, influence and challenge key collaborators to drive adoption of and performance of the production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing “business as usual” (BAU) production as well as the expansion of additional services.

**Major Responsibilities**
- Accountable for identifying and understanding regional and local market content trends to enable GCO to provide feedback to TA brands teams via the Content Centre team that ensure global content meets the needs of the marketing companies.
- Responsible for partnering directly with local marketing company brand leadership to commit to full adoption of the GCO services and capabilities and the delivery of agreed Content types, volumes and savings.
- The GCO Content Delivery Manager will ensure that quality and timelines for content delivery are agreed and maintained with their markets and maintain an open dialogue on the feedback of the services.
- Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi-cultural team.
- Works with the market to ensure all vital communications and organizational change activities are delivered to the region and/or local marketing company for new content solutions.
- Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
- Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCO colleagues and leadership.
- Leverage reporting and utilization metrics to communicate overall adoption of GCO production. Where there are gaps, work with GCO Leadership and colleagues to find opportunities for improvement to increase efficiency.
- GCO services are delivered through outsourced partners in conjunction with AZ dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for AstraZeneca. It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market’s needs.

**Reporting Relationships**

The GCO Content Delivery Manager indirectly leads a team conformed by onsite Designers, Digital Content Specialists, Medical Writers and an offshore Account Manager from our production partner that are accountable for the project delivery related to GCO production as well as a Content Factory supporting the region. They are responsible to ensure any deployed resources, are a “right fit” both in terms of abilities and cultural awareness as well as align with all appropriate AZ Code of Conduct policies and procedures.

**Experience/Qualifications**:

- Bachelor's Degree and/or relevant equivalent experience.
- Minimum of 2 years within Pharmaceutical or Healthcare Industry is strongly preferred
- Excellent interpersonal, presentation, facilitation and negotiating skills
- Solid communication skills. Oral and written fluency in Business English. French is an asset
- Proven track record working cross functionally with high level of commitment and follow through
- Program management experience including risk mitigation & planning associated with operational or technical delivery.
- Supplier Management Experience
- Financial p

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