Project Manager, Service Delivery

2 months ago

Mississauga, Canada Zayo Group Full time

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.- Subject Matter advocate for process and program management and driving improvements- Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.- Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution- Strong system and process knowledge in Lit and Fiber services implementation.- Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.- Known as a go to person/trusted advisor that willingly assists other team members.- Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.- Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

**Responsibilities**:
- End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.- Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress- Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.- Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback- Develop and maintain customer project plans based on contractual requirements and service designs- Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.- Perform and oversee daily PM operational tasks working cross-functionally.- Build, maintain, and report operational metrics for end-to-end milestone management.- Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements- Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise

Systems and Processes-
- Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership- Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution- Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals- Self driven and motivated to provide exceptional customer service- Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

**Qualifications**:

- 5-10 years of experience in managing Telecom services projects

  • Projects Warehouse and Deliveries Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a full G License & a CLEAN Driver’s abstract** **Full-Time Permanent Position** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and...

  • Delivery Driver

    3 days ago

    Mississauga, Canada KH Parcel Delivery Service Full time

    KH parcel delivery service is a growing company in Mississauga , If you are a hard-working person and looking for great compensation in a fast paced environment you are guaranteed to find your business here. You have to have a fast pace and be a fast learner. Must Haves: - Valid Driver’s license - Owns or able to use your own vehicle. In order to...

  • Delivery Driver

    6 days ago

    Mississauga, Canada NuTown delivery LTD Full time

    Responsibilities: - Safely and efficiently operate a delivery vehicle to transport goods to customers - Load and unload cargo, ensuring proper handling and secure packaging - Plan and follow the most efficient routes for timely deliveries - Verify the contents of each shipment against delivery documents - Collect payments from customers and provide receipts...

  • Manager, Project Delivery

    2 months ago

    Mississauga, Canada FNF Canada Full time

    FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation. **Duties and Responsibilities** - Oversee a team of Business...

  • Project Delivery Manager

    6 days ago

    Mississauga, Canada MobileComm, Inc. Full time

    Mississauga, Ontario,Canada - Requisition Id : CREQ006897 Apply Customer project delivery experience is key, Technical/IT project management experience, PMP designation preferred, examples of strong project leadership, initiative and custo

  • Delivery Driver

    1 month ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Delivery Driver

    2 months ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Must have a **Valid G or** **DZ** **driver’s license & clean driver’s abstract.**: - ** 80% Delivery of products / 20% receiving & admin.** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our...

  • Delivery Driver

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a Valid G or** **DZ** **driver’s license & clean driver’s abstract** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and...

  • Delivery Driver

    6 days ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a Valid G or** **DZ** **driver’s license & clean driver’s abstract** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and...

  • Delivery Driver

    6 days ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a G License and a clean Driving Abstract.** **Salary Range: $25 - $35 per hour** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and...

  • Delivery Driver

    3 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Delivery Service Manager

    1 week ago

    Mississauga, Canada Roche Full time

    The Position Delivery Service Manager Mission : As Delivery Service Manager you are accountable for the design, delivery and continuation improvement of services for a set of integrated technology products enabling Roche to make and deliver quality pharmaceutical products. What you’ll be working on: Own every aspect of the service delivery,...

  • Delivery Service Manager

    2 months ago

    Mississauga, Canada Roche Full time

    The Position Delivery Service Manager Mission : As Delivery Service Manager you are accountable for the design, delivery and continuation improvement of services for a set of integrated technology products enabling Roche to make and deliver quality pharmaceutical products. What you’ll be working on: Own every aspect of the service delivery,...

  • Manager, Real Estate Project Delivery

    2 months ago

    Mississauga, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 171561 Business Function: Property and Asset Management Primary City: Mississauga Other Location(s): GTA with opportunity of partial hybrid work Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: CPMGA02 Number of Vacancies 1 Job Closing Date...

  • Project Manager Alternative Delivery

    1 week ago

    Mississauga, Canada AECOM Full time

    Job DescriptionAECOM Canada is a Centre of Excellence for the delivery of P3 projects in North America and is participating in every major P3 project in Canada, either as the Owner Engineer or as the Contractor’s Engineer. We are seeking a Project Manager to join our team and take on a central role in the delivery of a major transit projects in the...

  • Project Manager Alternative Delivery

    2 weeks ago

    Mississauga, Canada AECOM Full time

    Job DescriptionAECOM Canada is a Centre of Excellence for the delivery of P3 projects in North America and is participating in every major P3 project in Canada, either as the Owner Engineer or as the Contractor’s Engineer. We are seeking a Project Manager to join our team and take on a central role in the delivery of a major transit projects in the...

  • Project Manager

    2 months ago

    Mississauga, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy! We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies...

  • Service Delivery Manager Sénior

    1 month ago

    Mississauga, Canada EightSix Network Inc Full time

    The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...

  • Solution & Project Delivery Manager

    2 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Service Delivery Manager Sénior

    1 week ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...