Dispatcher

1 week ago

Cambridge, Canada United Road Services, Inc. Full time

Job Summary

The main function of the Dispatcher is to help coordinate our professional car haulers’ across the region with accuracy, courtesy, and superb service, which allows both the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our delivery professionals in a professional and courteous manner daily. A successful Dispatcher will have a unique ability to interact with our professional car hauler’s and possess the ability to balance their desires with customer requirements, while constantly maintaining focus on the car hauler’s revenue requirements and company profitability.

Job Duties
- Plan, coordinate and manage loads in an efficient and cost effective manner
- Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
- Maintain constant line of communication and positive professional relationships with internal and external customers
- Monitor all delivery professionals’ daily activities and current orders to confirm accurate pick-up and delivery, and prepare the driver’s daily deliveries in accordance with customer performance standards to achieve the customers on time requirements.
- Troubleshoot and resolve issues effectively and professionally; Work in cross functional team to address service issues as needed.
- Advocate and maintain a strong commitment to safety with a focus on Hours-Of-Service
- Other duties as assigned by general manager.

Skills Required
- Effective listening and strong communications skills
- Excellent customer service and resolution skills
- Relationship building skills
- The ability to identify unscheduled opportunities and make decisions which benefit both the driver and United Road.
- Highly organized and detail oriented
- Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
- Ability to learn company-specific programs

**Qualifications**:

- College degree or one year of logistics experience preferably in a trucking environment
- Strong oral, electronic, and verbal communication skills
- Knowledge of FMCSA and DOT regulations
- Elog experience is a plus

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dispatching: 2 years (preferred)

Work Location: In person

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