Customer and Fulfillment Support Specialist

3 months ago


Toronto, Canada Cineplex Full time

Work location:
Home Office 1303 Yonge St

City:
Toronto

What you will do:
We’re looking for a Customer and Fulfillment Support Specialist (Contract until January 2025) to join our team, reporting to the Sr. Manager, Customer and Fulfillment Services.

Possesses a passion for delivering exceptional guest experience and providing solutions for internal or external guests' needs.

You must be able to able to lift up to 30 lbs to move shipments. You must come to the head office Monday to Friday (Location:1303 Yonge Street, Toronto). You must be available Monday to Friday 9 AM - 5 PM (hours could change).

Key Responsibilities:

- Offers excellent guest support for Cineplex products and services, by maintaining a high level of professionalism and building a positive rapport with each and every customer coast to coast - Inbound / Outbound calls.
- Responds promptly to Internal and External customer inquiries regarding products, account creation, order processing, shipping and receiving or other topics as required.
- Ensure excellent customer service by communicating with the internal team and partners, creating reports, open to take on new challenges, investigating order details when required.

Education and Certification
- High school diploma or equivalent required.

Experience:

- Previous position in Customer Service / Shipping / Call Center experience an asset.

Knowledge Skills and Abilities
- Detail oriented and organized, with excellent follow up skills
- Self-motivated; enjoys responsibility and accountability
- Proficiency in Microsoft Word, Excel and Outlook is a must
- Excellent communication and interpersonal skills
- Problem solver and multi-tasker
- Ability to adapt and work effectively within a variety of diverse situations.
- A team player with a positive attitude.
- Strong negotiation and objection handling skills

Inclusion & Diversity

Accessibility

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