Service Operations Standards Specialist

2 months ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

- This position will require travel, depending on project assignment.

We look forward to you joining our team

**Job Description**:

- Assembling data and studying ways to make improvements to one or many steps to increase productivity, reduce costs, or make needed changes to other aspects of the service process
- Help to translate service business challenges and needs into improvement ideas by identifying and engaging collaboratively with project sponsors, business owners, and stakeholders from multiple internal departments
- Identify inefficiencies within service operations processes and systems
- Partner with facility leadership, and corporate partners to define process, system, or control optimization requirements
- Collaborate with business partners to implement continuous improvement activities
- Develop tools and resources to support the operational facilities in the execution of their commitments
- Lead the mapping of roles and responsibilities, systems, and processes related to the service strategy
- Create, develop, evolve, update service processes including RACI, while communicating with business stakeholders to identify any issues, risks, and benefits of the process/improvement/change
- Provide accurate and complete process documentation and ensure step by step instructions are connected, can be easily understood, and accessed by service operations
- Ensure that all employees are familiar with relevant procedural changes and support the delivery of training materials for employees
- Systems expert to translate process requirements for standardizing and optimization.
- Provide Tier 4 support specialization for systems and standards requirements
- Identify critical requirements/gaps in the service operations model, and develop/maintain standardized, documented, process and systems routines to support execution
- Develop and Maintain onboarding material to support sustainment of Service Excellence model
- Participation in design of Service Model instructional program: Partner with Learning and Development for creation of Service Fundamentals (Philosophies) to framework our onboarding strategy
- Travel to finning facilities and worksites where and when required to support assessment assistance in process implementation

Qualifications:

- 5 years of operational experience; 3 years’ experience managing projects
- Post-Secondary education in business would be considered an asset
- Expert knowledge in ERP systems
- Advanced Microsoft office suite experience is required
- Systems expert to translate process requirements for standardization and optimization
- Excellent Customer experience Skills
- Continuous Improvement Methodology Training is considered an asset
- Knowledgeable in change management principles
- Experience with Process Analysis and Design
- Excellent organizational, time management, and prioritization skills
- Solid written, verbal communication and interpersonal skills
- Ability to lead using influence to achieve results
- Ability to work independently and with others in a team environment to accomplish objectives
- Ability to manage multiple priorities and initiatives while providing stakeholders updates.
- Strong Networking Skills

Note:

- This position is based out of our corporate head office in Edmonton
- We will also consider applicants to work out of Finning offices in Calgary, Regina, and Surrey
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment



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