Service Operations Support Specialist

2 months ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
This position will require travel, depending on project assignment.

**Job Description**:

- Identify inefficiencies within service operations processes and systems
- Partner with facility leadership and business partners to define process, system, or control optimization requirements
- Liaise and/or collaborate with business partners to create, optimize and implement continuous improvement activities
- Develop tools and resources to support service operations in the execution of their commitments
- Provide Tier 4 support/specialization for systems and standards requirements
- Identify critical requirements/gaps in the service operations model, and develop/maintain standardized, documented, process and systems routines to support execution
- Develop action plans and measure performance to align with Service Operations Support model and improve ranking of Service Excellence Performance (SEP) Program with CAT
- Partner with Learning and Development on the creation and maintenance of our service operations onboarding and learning paths and development of supporting training documentation
- Expert on all 5 process standardization levels
- Travel to Finning facilities and worksites where and when required to support assessment assistance in process implementation

Qualifications:

- Five years of operational experience; 3 years’ experience managing projects
- Post-Secondary education in business would be considered an asset
- Expert knowledge in ERP systems
- Advanced Microsoft office suite experience is required
- Systems expert to translate process requirements for standardization and optimization
- Excellent Customer experience Skills
- Continuous Improvement Methodology Training is considered an asset
- Knowledgeable in change management principles
- Experience with Process Analysis and Design
- Excellent organizational, time management, and prioritization skills
- Solid written, verbal communication and interpersonal skills
- Ability to lead using influence to achieve results
- Strong Networking Skills



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