Guest Services Agent

1 week ago

Vancouver, Canada Marriott International, Inc Full time

**Additional Information** Full Time, Overnight Shift, Pay: $21.00/hour, six months pay: $24.50/hour, one year pay: $28.00/hour as per CBA

**Job Number** 24051543

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The starting pay for this position is $21.00 per hour, the 6 month pay for this position is $24.50 per hour, and the one year pay for this position is $28.00 per hour as per the Collective Bargaining Agreement.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Guest Services Agent

    2 months ago

    Vancouver, Canada Hilton Vancouver Downtown Hotel Full time

    As a Front Desk agent you are responsible in greeting and registering guests, providing warm and friendly service, checking guests out of the hotel, closing their accounts and meeting or exceeding Hilton standards. - Greet guests immediately and complete the registration process on the computer to include confirmation of guest informatin and room rate,...

  • Guest Services Agent

    5 days ago

    Vancouver, British Columbia, Canada FAIRMONT Full time

    Job DescriptionGuest Service Agent First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which...

  • Guest Services Agent

    6 days ago

    Vancouver, Canada Level Full time

    We are seeking a Guest Service Agent to join are team at the Level Hotel in Downtown Vancouver. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. **About the...

  • Guest Services Agent

    3 weeks ago

    Vancouver, Canada FAIRMONT Full time

    **Company Description** Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of...

  • Guest Service Agent

    4 weeks ago

    Vancouver, Canada Seasons in the Park Full time

    **About us**: **Storied Seasons in the Park Restaurant is in search of a qualified Guest Services Agent to join our team. We are in the heart of Queen Elizabeth Park at the highest point of Vancouver. We are a busy special occasion fine-dining restaurant, with a loyal following and high standards.** **Responsibilities**: - Greet and welcome guests upon...

  • Guest Service Agent

    2 days ago

    Vancouver, Canada Seasons in the Park Full time

    **About us**: **Storied Seasons in the Park Restaurant is in search of a qualified Guest Services Agent to join our team. We are in the heart of Queen Elizabeth Park at the highest point of Vancouver. We are a busy special occasion fine-dining restaurant, with a loyal following and high standards.** **Responsibilities**: - Greet and welcome guests upon...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada Level Full time

    There is an opportunity for a guest services agent to join our team in Vancouver. The Guest Services Agent is responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities. **About the company**: **LEVEL** Nestled in the heart of vibrant urban...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...

  • Guest Services Agent

    4 days ago

    Vancouver, British Columbia, Canada Level Full time

    We are seeking a Guest Service Agent to join are team at the Level Hotel in Downtown Vancouver. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.About the...

  • Guest Services Agent

    3 weeks ago

    Vancouver, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Guest Services Agent

    3 weeks ago

    Vancouver, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Guest Services Agent

    5 days ago

    Vancouver, British Columbia, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Guest Service Agent

    2 weeks ago

    Vancouver, Canada Paradox Hotel Vancouver Full time

    **Job description** **Company description** Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a...

  • Guest Services Agent

    2 months ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As member of Hotel BLU Vancouver Front Office team, the Guest Services Agent plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. - Welcoming guests in a professional, warm, friendly, and efficient manner - Being proactive to guests’ needs and wants,...

  • Hotel Guest Service Agent

    2 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    2 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    1 week ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    2 weeks ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    4 days ago

    Vancouver, British Columbia, Canada Paradox Hotel Vancouver Full time

    Job descriptionCompany descriptionParadox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of...

  • Guest Service Agent

    2 months ago

    Vancouver, Canada Vancouver Marriott Pinnacle Downtown Hotel Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **Vancouver Marriott Pinnacle Downtown Hotel** located at **1128 W Hastings St**, **Vancouver**, **BC**, **V6E4R5 **is hiring a...