Assistant Call Center Supervisor

1 month ago


North York, Canada Herzing College Full time

**Overview**

**Duties**
- Supervise and monitor call center agents, providing guidance and support to enhance their performance. (8-15 agents)
- Listen and monitor calls for call quality. Analyze call center metrics and reports to identify trends, areas for improvement, and opportunities for training.
- Communicate effectively with team members and Manager regarding operational updates and challenges.
- Assist Manager during team meetings to share best practices, and motivate staff.
- Foster a collaborative environment that encourages teamwork and open communication among staff.
- Act as a first point of contact for the team
- Responsible for making calls during weekly schedule
- Assist with onboarding and training of new staff
- Perform other duties as assigned
- Assist with weekly reporting as needed

**Experience**
- Proven experience in a **supervisory role **within a call center or customer service environment.
- Excellent leadership qualities with a focus on motivating and developing team members.
- Exceptional communication skills, both verbal and written
- Ability to manage larger level teams

**Qualifications**:

- Excellent Communication skills
- Punctual and Reliable
- Fully Bilingual (English & French)
- Previous management experience is a must
- Excellent with MS OFFICE (mainly Excel)
- Must have open availability from Sunday to Friday
- Good problem solving skills

**Job Types**: Full-time, Permanent

Pay: $17.25-$19.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Profit sharing
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Supervising: 5 years (required)

**Language**:

- French (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in North York, ON M3J 3E5

Expected start date: 2024-12-13



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