Control Center Lead

4 weeks ago

Vancouver, Canada BLACKBIRD SECURITY INC. Full time

Blackbird Security is looking for two proactive and experienced Control Center Leads to join our team and oversee the operations of our control center. In this role, you will manage the day-to-day activities of the control center, ensuring that all systems and processes run smoothly, efficiently, and securely.

As the Control Center Lead, you will be responsible for coordinating the team, monitoring key performance indicators, troubleshooting issues, and ensuring quick response times to any emergencies or operational disruptions. Your leadership will be crucial in ensuring a high level of service, maintaining operational continuity, and optimizing workflows across various systems.

If you're ready to lead a dynamic team and play a critical role in the success of our organization, we encourage you to apply

**Responsibilities**:

- Providing training and mentoring to team members on the control-centre department's best practices and techniques.
- Attendance watch for the guards and ensuring follow ups are done and updates are communicated to both operations and clients without any delay.
- Coach, mentor, and manage the work of department members.
- Taking incoming calls to the Control Center phone line when the primary control center operator is busy.
- Creating contracts, sites, positions, bill rates, as well as scheduling outlines and templates.
- Monitoring all daily shift sign-ins and sign-outs.. Updating TrackTik accurately for all late shift sign-ins.
- Creating secondary shift blocks for missed billable hours. Coordinating updates with supervisors and managers.
- Monitoring staff overtime, ensuring staff are scheduled within averaging agreement allotted hours.
- Confirming daily overnight guard shift confirmation for strategic accounts
- Assist with ad-hoc projects and provide support as needed by the administrative, management, and leadership teams.
- Any other reasonable duties and responsibilities as may be assigned to you from time to time consistent with your abilities and qualifications.

**Job Requirements**
- Some post-secondary education in administration or related fields.
- Preferably 1-2 years of administrative or related experience.
- Preferably 1-2 years of scheduling experience.
- Preferably 1-2 years of experience in the security industry.
- Excellent English language skills (written and verbal) is required.
- Able to work in our Vancouver office with 4 days on 3 days off and 3 days off and 4 days on from 5 AM to 5 PM.
- High level of attention to detail is required
- Must possess excellent organizational and time-management skills.
- Comfortable with Microsoft Office and general technology/software.

**What’s in it for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)
- **About Blackbird Security**_
- Joining Canada’s fastest-growing National Security Company is not just a job - it’s an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:_
- _**Our values**:_Our operations are guided by core values - Respect, Integrity, Teamwork, and Adaptability - which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved._
- _**Personal and Professional Growth**:_We believe in investing in our employees’ growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment._
- _**National Presence**:_ _As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country._
- _**Commitment to Community Betterment**:_ _Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community._
- _**Reputation for Excellence**:_ _Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the

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