Training Specialist

5 months ago


SaintLaurent, Canada Cluster Pos Full time

Join our dynamic team at Cluster as a full-time Software Trainer and embark on an exciting journey in customer service excellence We're looking for an individual who thrives on delivering exceptional training experiences for our esteemed clients using our cutting-edge Point of Sale (POS) software and hardware solutions. As a key member of our team, you'll bring your expertise in customer service and tech-savviness to ensure our clients receive top-notch support and training.

Cluster is a leading full-service solutions provider committed to delivering integrated software, hardware, and support services. With over 1400 clients relying on our solutions, our headquarters in Ville St-Laurent, QC is the epicenter of innovation and client satisfaction.

Roles & Responsibilities:

- Lead training sessions for owners and management teams, focusing on maximizing the potential of our POS systems.
- Collaborate closely with clients to tailor Cluster POS systems to their unique business needs.
- Craft engaging and comprehensive training programs that resonate with our diverse clientele.
- Offer support to our service department, assisting in resolving day-to-day customer issues and addressing complaints promptly and effectively.

**Requirements**:

- Fluency in both French and English, both written and spoken, is a must.
- Exceptional interpersonal, communication, and time-management skills.
- Proven ability to work collaboratively in a team environment or autonomously.
- Impeccable professional appearance.
- Thrives in high-pressure environments and adapts quickly to change.
- Demonstrates a passion for learning and excels in fast-paced settings.

Join us at Cluster and be part of a team dedicated to revolutionizing the customer experience in the POS industry

Cluster est un fournisseur de solutions complètes de premier plan qui s'engage à fournir des logiciels, du matériel et des services de soutien intégrés. Nous comptons plus de 1 400 clients qui se fient à nos solutions, et notre siège social situé à Ville Saint-Laurent (Québec) constitue l'épicentre de l'innovation et de la satisfaction de la clientèle.

Rôles et responsabilités:

- Diriger des séances de formation pour les commerçants et les équipes de direction, en mettant l'accent sur l'optimisation du potentiel de nos systèmes de PDV.
- Collaborer étroitement avec les clients pour adapter les systèmes de point de vente Cluster à leurs besoins commerciaux uniques.
- Concevoir des programmes de formation engageants et complets qui trouvent un écho auprès de notre clientèle diversifiée.
- Offrir un soutien à notre département de service, en aidant à résoudre les problèmes quotidiens des clients et en traitant les plaintes rapidement et efficacement.

Exigences:

- La maîtrise du français et de l'anglais, à l'écrit comme à l'oral, est indispensable.
- Compétences exceptionnelles en matière de relations interpersonnelles, de communication et de gestion du temps.
- Capacité avérée à travailler en collaboration dans un contexte d'équipe ou de manière autonome.
- Une apparence professionnelle impeccable.
- La capacité à s'épanouir dans des environnements à forte pression et à s'adapter rapidement au changement.
- Une passion pour l'apprentissage et une capacité à travailler dans un environnement en constante évolution.

Rejoignez-nous chez Cluster et faites partie d'une équipe qui s'engage à transformer l'expérience client dans le secteur des systèmes de point de vente

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you comfortable with and aware that this role is full-time and requires you to work in-person at the Saint Laurent office, with no work-from-home or hybrid options available for the time being?

**Experience**:

- Training & development: 2 years (required)
- Restaurant Industry: 1 year (required)

Work Location: In person



  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can be. **Here are few reasons why folks love working at CAE!** - Meaningful work...


  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** **Instructor Specialist in Technical Training (flight simulator)** **_ **This role is for Technical Training and not for pilot training **_** We are looking to hire a Technical Training Specialist Instructor who will have the privilege to train our customers on the CAE or other technologies using our tools. You will be asked...


  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** Passionate about major and challenging Defense and Security (D&S) and/or new civil training solutions? Moreover, interested to have a direct impact on the solution definition, quality, testability, and customer satisfaction? Join our team as a Technical Requirement Expert (TRE)! In this position, at the very beginning of...

  • Training Specialist

    6 months ago


    Saint-Laurent, Canada Cluster Pos Full time

    Join our dynamic team at Cluster as a full-time Software Trainer and embark on an exciting journey in customer service excellence! We're looking for an individual who thrives on delivering exceptional training experiences for our esteemed clients using our cutting-edge Point of Sale (POS) software and hardware solutions. As a key member of our team, you'll...


  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** CAE is a high technology company providing training and operational support solutions in civil aviation, defence and security and healthcare markets. Our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place. **The role we are offering...


  • Saint-Laurent, Canada IGA Full time

    **Fish and seafood specialist**: Full-Time Number of hours per week : between 24and36 Shift : Evening, Night Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then...


  • Saint-Laurent, Canada IGA Full time

    **Fish and seafood specialist**: Part-Time Number of hours per week : between 20 and 30 Shift : Day, Evening Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then...


  • Saint-Laurent, Canada IGA Full time

    **Fish and seafood specialist**: Full-Time Number of hours per week : between 32 and 40 Shift : Day, Evening Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then...


  • Saint-Laurent, Canada IGA Full time

    **Fish and seafood specialist**: Part-Time Number of hours per week : between 20and39 Shift : Evening Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then this job...

  • Data Specialist

    5 months ago


    Saint-Laurent, Canada Aversan Full time

    **Training Data Specialist - Aeronautics** **Location**:Montreal, Quebec **Schedule**: HYBRID **DESCRIPTION **- As a Training Aeronautics Data Specialist, you will have a range of responsibilities from developing and implementing digital pilot training support products using real-time data and providing a data analytics platform delivering dashboards to...


  • Saint-Laurent, Canada ProEV - a division of ECI Full time

    **Job Title**:Manufacturing Process Specialist **Reporting to**:Applied Engineering Manager **Role Definition**: The Manufacturing Process Specialist will work collaboratively with key stakeholders and interface with all departments to document the manufacturing process, select equipment and tooling, and identify improvement opportunities. Through process...


  • Saint-Laurent, Canada CAE Full time

    **About This Role** Using emerging technology and business trends, the System Architecture Specialist is leading the definition of the global architecture of the training devices to meet the requirements of the comprehensive integrated training solution. Working in collaboration with a network of system engineering specialists and domain experts, they are...


  • Saint-Laurent, Canada ProEV - a division of ECI Full time

    **Job Title**:Manufacturing Process Specialist **Reporting to**:Applied Engineering Manager **Role Definition**: The Manufacturing Process Specialist will work collaboratively with key stakeholders and interface with all departments to document the manufacturing process, select equipment and tooling, and identify improvement opportunities. Through process...


  • Saint-Laurent, Canada ABB Full time

    **International Trade Compliance Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Saint-Laurent, Canada Aversan Full time

    **Hardware Quality Assurance Specialist** **Location**:Montreal, Quebec **Schedule**: Onsite **Bilingual** - English & French **Description**: - The Quality Assurance (QA) team develops and maintains a world-class Quality Management System (QMS) to ensure compliance with deliverable products to customers and promotes continuous improvement. As a Hardware...


  • Saint-Laurent, Canada ProEV - a division of ECI Full time

    **Job Title**:Technology Support Specialist (IT) **Reporting to**: Director of Technology **Role Definition**: Working in conjunction with all departments, the Technology Support Specialist will provide technical assistance, installations, and maintenance when required, as well as provide support to staff on special projects through training and...


  • Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...


  • Saint-Laurent, Canada Aversan Full time

    Location - Montreal (Onsite) **Hardware Quality Assurance Specialist** The quality assurance group develops and maintains a world-class Quality Management System (QMS) to ensure compliance of deliverable products to customers and promotes continuous improvement. As a Hardware Quality Assurance Specialist at Client, your role will be to ensure that quality...

  • Customs Specialist

    6 months ago


    Saint-Laurent, Canada DHL Full time

    DHL Global Forwarding is looking for a **Bilingual Customs Specialist** **to join the team. The Customs Specialist will play a crucial role in ensuring timely and accurate release of shipments, while adhering to all government policies and regulations. Your primary responsibility will be to ensure that all required entries are submitted within the prescribed...

  • Product Specialist

    5 months ago


    Saint-Laurent, Canada ABB Full time

    **Product Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...