IT Service Desk Specialist, It

3 days ago


Montréal, Canada First National Financial Full time

We are hiring an IT Service Desk Specialist, IT
**The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
**Reporting To**: Supervisor, IT Service Desk
**Full-Time/Part
- Time**: Full-time
**Posting Date**: May 28, 2024
**Closing Date**: June 11, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 4.4
**Office Location**: Downtown Montreal Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**What you will do**:

- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Data backup administration (Intel and AS400 servers)
- Image and deploy desktop and virtual PC’s software
- Diagnose and repair PC’s from the component level
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Provide hardware support for HP printers Kodak scanners
- Mobile device management
- Call Center support
- Adhere to policies/procedures to ensure AML requirements are met, when applicable

**The Requirements Needed**:

- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting (nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

**The team you will join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNUWQC


  • Service Desk

    2 months ago


    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk

    2 months ago


    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON Montreal, QC** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624


  • Montréal, Canada Atlantis IT group Full time

    **Role: Service Desk Executive** **Location: Montreal QC - FRENCH** **Duration - Long Term(onsite)** **Role and Responsibilities** a: Service Now b: Air Watch c: Hardware related certifications (PC, Laptop repair etc.) d: Uber Agent If any certifications completed, please submit. Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk

    3 weeks ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...

  • Service Desk

    3 weeks ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...

  • Service Desk Support

    3 weeks ago


    Montréal, Canada Atlantis IT group Full time

    **Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...


  • Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent - Bilingual** **Montreal, Canada** **Experience-** 4-10 Years **Duration**: - Long Term **Must-Have** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure **Assist with support of...


  • Montréal, Canada First National Financial Full time

    We are hiring an IT Service Desk Specialist, IT! **The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part -...


  • Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Expertise on windows 7/ 10 administrations** **Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **Knowledge on PC and...

  • Desktop Support

    2 weeks ago


    Montréal, Canada Atlantis IT group Full time

    Hi, Hope you are doing great...... Please let me know your interest along with your updated resume and details. (It will be great help if you can refer someone for the same in case you are not currently available) **Role**:Desktop Support - French** **Location**:montreal** **Duration - Long Term*** **Roles and Responsibility** 1. Knowledge on End...


  • Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in recruitment for IT professions, We operate on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. We cover open positions in IT, development, decision-making and infrastructure. We are currently looking for a POS Specialist...


  • Montréal, Canada Atlantis IT group Full time

    **Role **:Cyber Security Specialist** **Location : Montreal**, QC ( Hybrid )** **Duration : Contract** Thanks & regards, **Daniel ( Gopal )** **Apptoza Inc.** Phone: 770-814-2353 Ext 5001


  • Montréal, Canada Atlantis IT group Full time

    **Role **:Cyber Security Specialist** **Location : Montreal**, QC ( Hybrid )** **Duration **:Long Term** Thanks & regards, **Daniel ( Gopal )** **Apptoza Inc.** Phone: 770-814-2353 Ext 5001


  • montréal, Canada Experience AI Solutions Full time

    Service Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award winning, socially responsible company with an operational...


  • Montréal, Canada Atlantis IT group Full time

    **Role: Cyber Security** **Location: Montreal, QC - hybrid** **Duration - Long Term** **Role and Responsibilities: -** **Job Descriptions**: We are looking for a Cyber Security Specialist to join our team to work closely with the stakeholders to ensure that cyber security projects meet objectives across our organization. They are responsible for various...


  • Montréal, Canada Atlantis IT group Full time

    Hi , Hope you are doing good ! Please find the below urgent position with me if you are available in the job market, please reply with your updated resume. **Cyber Security Specialist** **Montreal, QC ( Hybrid Role )** **Long Term Contract** **Overview** The Cyber Security Specialist is responsible for creating, demonstrating, and mentoring to ensure a...

  • [lead Consultant]

    2 weeks ago


    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • Montréal, QC, Canada Genpact Full time

    Job Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...


  • Montréal, QC, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...