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Tcs -desktop Support / Service Desk (French &
3 weeks ago
**Role: Desktop Support (English and French)**
**Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)**
**Knowledge on End User Computing Devices (Laptop / Desktop / VDI)**
**Expertise on windows 7/ 10 administrations**
**Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues**
**Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)** Hands on Experience on MS Office upgrades / deployments Working knowledge on Dell laptops/Desktops hardware issues Troubleshooting of Office 2016 issues
**Knowledge in troubleshooting VPN related issues**
**Mobile Device Management support**
**Experience on Windows Imaging process using SCCM**
**Experience on Data Migration tools and O365 One drive** Knowledge on windows server operating system, DNS and DHCP
**Knowledge on Switches and Routers**
**Good communication skills and should be good in French**
**Knowledge on Application packaging and Imaging**
**SCCM Knowledge**
**Experience on Office 2016 upgrades / Deployments.**
**Role: Service Desk Executive (English and French)**
**Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)**
**Knowledge on End User Computing Devices (Laptop / Desktop / VDI)**
**Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure
**Assist with support of network connectivity, PCs, and VPN connectivity**
**Experience on Remote Desktop Client Software's** Ability to resolve and or provide work around Anticipate customer needs and proactively identifies solutions Enthusiastic Maintain high customer / end user satisfaction Strong in Communication skills and inter-personal skills.
**Should have good experience in troubleshooting hardware issues for both desktops and laptops.**
**Should have experience in Active Directory and desktop engineering**
**Hands on experience on VMware and VDI troubleshooting.**
**Good communication skills and should be good in French and Spanish **Ability to think around problems and produce creative solutions Service Now Ticketing Tool Knowledge Microsoft Certification.
Thanks & Regards,
Harshaja
Apptoza Inc.
Phone#:647-953-1625
Mobile#:(762) 309-8868
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