![HOUSE iD HOUSE Concepts](https://media.trabajo.org/img/noimg.jpg)
Guest Experience
5 days ago
**THE ROLE**
In this role, you will be a part of both the House Concepts and HOUSE iD guest experience and retail sales teams.
**GUEST EXPERIENCE -**
- Provide excellent customer service to all guests of House Concepts
- Greet and welcome all guests
- Assist coaches to ensure successful class check in and set up
- Ensure studio space is maintained
- Provide knowledge to guests regarding all classes, memberships, pricing options and special events
- Provide tours for first time guests
- Process payments and update member accounts as needed
- Provide feedback to management
**SMOOTHIE BARISTA -**
- Make smoothies for guests in a fun, timely and efficient manner
- Ring in customers and take orders
- Provide knowledge of and information about House Concepts smoothies and snacks
- Prepare food items accordingly
- Keep the smoothie bar clean and stocked at all times
- Maintain checklists for a flawless work environment
- Assist in tasks that help run the smoothie bar
- Responsible for opening and closing the smoothie bar
**RETAIL SALES ASSOCIATE -**
- Provide world-class sales and service to everyone who enters the store
- Assess customer needs to provide tailored purchase and return solutions and support
- Establish excellent knowledge of products to support brand goals, communicate product information to customers
- Offer styling expertise, product and brand knowledge
- Keep the store organized, clean, neat and fully stocked
- Fold and wrap purchases with care and efficiency
- Inventory management and communication to ensure the store is always fully replenished and stocked with product
- Occasional other duties as required: Event support / Warehouse / fulfillment support
**MUST HAVES -**
- Willing to work at both locations (Coal Harbour HOUSE iD pop up and Beach District House Concepts gym)
- Must be have flexible hours including weekends
- Already have or willing to get Food Safe Level 1
- A driven approach to your work and career
- An outgoing personality and passion for exceptional service
- Ability to contribute to a high energy and positive work environment
- Ability to take initiative and willingness to learn
- Follow and comply with our company policies, procedures, health and safety sanitization and safe work place
**Job Type**: Part-time
**Salary**: $16.75-$20.00 per hour
Expected hours: 20 per week
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Vancouver, BC V6C 1C7 (required)
Ability to Relocate:
- Vancouver, BC V6C 1C7: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-03-08
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