Director, Service Delivery

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Community Services

**Location**:Flexible

**Type of Employment**:Term

**Union Status**:Exclusion - Non Union - NSPG

**Closing Date**:08-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including the Disability Support Program (DSP), Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA) and Homelessness and Supportive Housing.

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff to achieve desired and shared outcomes for all.

**About Our Opportunity**:
The Disability Support Program (DSP) in Nova Scotia is hiring for the role of Director, Service Delivery. In this role, you’ll have a direct impact on fostering positive change and enhancing the well-being of our communities. You will provide province wide leadership, oversight and guidance to the existing DSP program and human resource functions and hold operational and functional accountability.

You will be entrusted with providing strategic direction and executive leadership for the delivery of current disability support programs and supporting the transition to the new service delivery model as required by the legally binding Human Rights Remedy, addressing systemic discrimination against persons with disabilities. You will play a crucial role in shaping the province's disability services landscape.

If you are passionate about making a meaningful impact and helping lead the implementation, integration, and delivery of improved supports to persons with disabilities, we invite you to contribute your expertise to our dynamic team.

**Primary Accountabilities**:
The Director, Service Delivery, is an integral part of the senior leadership team, contributing to the department's overall success and impact on the community. You’ll provide oversight and guidance to the Disability Support Program province wide and human resource functions within the Department.

Your primary responsibilities include:

- Providing leadership, oversight and guidance to the Disability Support Program province wide with a large and diverse staff.
- Management of human and financial resources including effective recruiting, hiring and training that meets the needs of the Department’s mandate, government policy, diversity plans
- DSP service delivery that is consistent province wide and adheres to program and corporate legislation, policy, and standards

As a change management guru and cultural transformer, you will navigate complex service environments, champion a person-centred approach, and work towards building inclusive communities. This role goes beyond traditional expectations, requiring you to be an advocate for persons with disabilities within communities across Nova Scotia. You will create and passionately champion a common purpose for a system that prioritizes inclusivity and equal access to services for people with disabilities. We invite you to contribute your expertise to our dynamic team.

**Qualifications and Experience**:
You have several years of leadership experience within disability services or social services-based programs. While a completed degree in social sciences, public administration, or management is preferred, equivalent training and experience will be considered.

You demonstrate the following qualities including:

- Experience leading large teams of professionals across multiple locations and remotely.
- Demonstrated commitment to a people-centred approach in all aspects of work.
- An ability to forge strong relationships of trust and collaboration across diverse groups and communities.
- Proven experience in developing, implementing, and evaluating social service strategies, including program and policy development.
- Well-developed strategic management, systems change, and analytical skills.
- Excellent verbal and written communication skills, showcasing the ability to communicate clearly with individuals from diverse backgrounds.
- Demonstrated emotional intelligence and empathy.

Highly desirable assets include:

- Familiarity with government decision-making processes.
- Familiarity with Disability Support Programs, Employment Support and Income Assistance, Child Welfare.
- Experience working with Indigenous and other equity-seeking communities.

**LEADS**:
Please follow LEADS for more information.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, G

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