Database Administrator

3 weeks ago

London, Canada Mission Services of London: Rotholme Family Shelter Full time

Mission Services of London (MSL), a Christian faith-based, not-for-profit social service agency, seeks a full-time Database Administrator. This individual will provide support to the Development Team by acting as the lead in overseeing database administration and leveraging Salesforce to help provide pertinent data and details. In addition to database and process administration, this role will actively provide support to Development users and deliver training to adopt new functionalities, determine new processes and maintain the integrity and accuracy of the Mission Services database.

**Duties and Responsibilities Include**:

- Hold main responsibility for managing and maintaining a clean, accurate and up to date donor and/or volunteer database; tasks include some data input; creating records; linking relationships; populating tabs with research and first-hand information; correcting errors and duplicates; global imports/changes
- In conjunction with the Director of Development & Communications, suggest/develop, document, implement and maintain policies and procedures to ensure data integrity and consistency in entry/output, as well as workflows
- Train others in approved data standards, procedures and conventions
- Monitor accuracy/consistency of database user input/output, providing further training as needed to ensure compliance with approved data protocols
- Hold main responsibility for any output drawn from the database including the planning, structure, execution and export of dashboards, solicitor activity reports, queries, exports, standard reports, crystal reports, pledge reminders, progress to goal and stewardship activity tracking, etc. as needed; this includes the running of appeal result pulls, mailing list pulls, and others for the fundraising/stewardship efforts of the organization, as well as any necessary clean-up, merging or filtering of data in Excel and Word to produce mail-ready or user-ready files as necessary
- Work with the Finance Team to reconcile gifts, provide batch/transaction information and reports, troubleshoot issues and when required, re-evaluate procedures and systems to improve gift tracking, reconciliation and reporting
- Prepare monthly reports for Development, Finance and other stakeholders as appropriate
- Owner of gift processing and tax receipt generation. This includes verification of donation back-up, entry of donation data into Salesforce, making any necessary changes to constituent records, generating/sending receipts (or duplicate receipts) and gift processing reports as needed
- Assign a solicitor from within the Development Team to potential prospects
- Act as point of contact and lead for the resolution of technical problems with Salesforce or any staff questions about the database
- Coordinate Salesforce system changes and manage software maintenance, liaising with other staff or external consultants as needed, in order to ensure the upkeep of the system
- As necessary, assist with Development and Communications/PR activities that involve information management (e.g. updates to certain website content, management of event ticket sales portal, updates to MSL’s external directory/profile information such as the Better Business Bureau and thehealthline.ca)
- Assist Development Team with completion and tracking of some major and legacy gift administration tasks by using the database

Resume and Cover Letters should be sent to:
**Salary**: $46,155.00-$57,700.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON N5W 6A8: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London, ON N5W 6A8

Application deadline: 2023-05-03
Expected start date: 2023-05-08

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