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Customer Service Representative

4 months ago

Vaughan, Canada Combined Metal Industries Full time

Transportation & Fleet - Customer Service Representative

Vaughan - Keele/Langstaff

Competitive Salary based upon experience

Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada’s workforce that’s shaping our environment?

Here’s what we do

Founded in Toronto in 1996, Combined Metal Industries (CMI) has quickly grown into a successful full-service metal recycling corporation. CMI is recognized as a leading and innovative recycler and distributor of metal products, thanks to the efforts of a passionate and dedicated team who drive success every day. CMI services a strong core customer base in Canada with a presence in all Ferrous and Non-Ferrous markets across North America. As a leading partner to the Canadian manufacturing industry, CMI is transforming the Canadian marketplace with best-in-class environmental and quality management practices.

CMI sources and processes recycled ferrous and non-ferrous metals across North America to ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new again

**Job Summary**:
We are looking for an organized and driven individual to join our Transportation & Fleet team. In this role, you will receive required information from customers regarding the pickup of material and communicate the information to the dispatch department.

**Key Responsibilities**:

- Ensure customers have an exceptional experience
- Generate a run based on internal and external request
- Review information on generated runs for accuracy
- For same day requests, communicate with dispatch prior to confirming with customers
- Contact customers with any changes or delays expected with material pick-ups as requested by dispatch
- Respond to drivers who are presented with concerns at customer site
- Provide and or coordinate resolutions with customers regarding concerns or complaints
- Follow up with customers to ensure that resolution was satisfactory
- Build credibility with customers
- Liaise with external carriers to set up requests
- Populate and maintain holiday schedules for customers/consumers to ensure efficiency in the team
- Ensure we get tickets from external carriers and pass along to admin team for entry
- Entering misc. transportation/maintenance charges
- Keep relevant work instructions up to date with any changes
- Assist with dispatch tasks
- Maintain current external carrier rates that are relevant to runs being generated
- Populate runs being created with applicable rate
- Close runs when required ensuring times and rates are accurate
- Assist with administration of bin tracking program and liaise with traders and dispatch to resolve any concerns
- Assist transportation department with miscellaneous clerical tasks as requested
- Prepare reports as requested
- Back up Administrator
- Any additional tasks as requested

**Qualifications**:

- High School Graduate
- Post secondary education is an asset
- Previous experience in customer service or administration is an asset
- Strong customer service skills
- Strong English communication skills (written and verbal)
- Intermediate computer skills with MS Word and Excel
- Accurate keyboarding skills
- Organized, detail oriented
- Ability to multi-task
- Ability and desire to learn

**A few super cool things about us / What we offer**:

- Competitive salary with an opportunity to realize a bonus based on performance
- Excellent benefits
- Performance-based salary increases
- A great team to learn from and unlock growth and career opportunities
- An inclusive, friendly and multi-cultural environment
- Progressive and approachable leadership team focused on winning and continuous improvement
- Brand-new state of the art recycling facility and offices in Vaughan (240,000 square feet)
- Collaboration café
- A commitment to your health and safety and those CMI impacts
- Free CMI Academy webinars and workshops to accelerate your professional development
- A chance to give back to the environment and contribute to sustainability

Are you already picturing yourself at CMI? We thought you might be Send us your resume and let us know how you would make an impact in this role.

We are Public Transit accessible CMI’s brand new facility is located at Keele and Bowes Road in Concord. A 20-minute bus ride from TTC Pioneer Village Subway Station in North York and a 10-15-minute bus ride from Rutherford GO Station in Vaughan.

Driving to work? We have ample on-site parking for employees.

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CMI is committed to providing reasonable accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs in all stages of the hiring process. *

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