Catering Sales Manager

2 weeks ago

Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

**Description**:
Job Purpose: Generation of top-line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Job Responsibilities:
1. Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.

2. Negotiate contracts and prepare event orders (EO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the EO.

3. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.

4. Present potential business at sales meetings to determine the best mix of customers for the hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets the client’s expectations.

5. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.

6. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.

7. Monitor blocked space to ensure the group is meeting its contractual obligations. Initiate release of blocked space on cut-off date to allow the sale of these rooms to other customers.

8. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff.

9. Other duties as assigned.

Job Skills:
1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi

2. Exercise excellent communication, presentation, organization, time management, listening, and math skills.

3. Use analytical skills for measuring business potential and value to the hotel.

4. Maintain contact and event information and follow procedures for submitting sales contracts

5. Read and interpret documents and use them to write routine reports and correspondence.

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

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