Service Manager
3 months ago
Service Manager - Richmond
**Location**:Richmond, British Columbia, CA, V7A 4E9**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**WHAT IS EXPECTED?**
Daily operations leading our team and managing the workload for our Service department. We are seeking a friendly, outgoing professional with high level experience on customer engagement and satisfaction these two been critical to the success of this branch, so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.
**Responsibilities**:
- Respect and enforce company policies, safety regulations, rules, and values of the company
- Act as an ambassador of Prevost in all respects
- Contribute to the attainment of company objectives through the efficient use of resources
- Foster teamwork and positive communications between employees and all business functions
- Promote standardization and uniformity in management processes and practices
- Coordinating training of service technicians and assist with personal development plans
- Actively seek opportunities to increase service sales
- Ensure customer satisfaction on repair and support Prevost Red Carpet Policy standards
- Monitor operational expenses of service department
- Review annual budgets and assess equipment needs
**Tasks**:
- Supervise Service Department for workload and meeting customer demands
- Lead and participate in routine communication meetings with department
- Assist other branches and area Service Representatives to manage customer problems
- Assertive with technician roles and responsibilities
- Willing to make decisions and follow through
- Participate in WO process to expedite customer invoicing
- Attend and communicate training information
**WHAT YOU NEED ?**
**Required Competencies**:
- Mechanical knowledge
- Ability to estimate a mechanical repair
- Contact customers to fill service schedule
- Financial responsibility of department expenses
- Communicating with customers and vendors for repairs, authorizations, and purchase orders
- Customer service oriented
- Teamwork
- Microsoft Office skills
- Record keeping, research and documentation skills
- Resolve customer discrepancies
- Fast paced environment combined with high customer expectations
- Understand and enforce warranty policy
- Excellent organizational skills
**Minimum Education Required**:
- Minimum High School Education
- Minimum Years of 5 Years industry Experience Required
- Prior Service Manager experience preferred
- CDL preferred, but not required
**What’s in it for you?**
- Complete benefits plan
- Stimulating work environment in constant motion
- Permanent position
**Ready for the next move?**
**Prevost: The absolute experience**
**Performance | Confidence | Customer success | Change | Passion**Who we are and what we believe in**-
**Prevost** is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.**Job Category**:Sales & Services**Organization**:Prevost**Travel Required**:Occasional Travel**Requisition ID**:5476**View All Jobs**
**Do we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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