Billback Specialist, Billbacks Team

7 months ago

Mississauga, Canada BD Full time

**Job Description Summary**: Billback Specialist Job Description:
The Billback Specialist is a member of the Billbacks Team, under the Commercial Operations Department. This position is accountable for all billback management activities and is responsible for an assigned portfolio of distributors. This role works closely with Distributors, Contracts Sales, Sales Operations, Customer Intelligence, North American Shared Service Centre and other functional teams within BD. The Billback Specialist supports and interacts with external Distributors and builds relationships with internal partners. They are responsible for managing the entire end to end billback process to ensure maximum efficiency with mínimal billback claim processing errors, ensuring reliable and accurate end user sales data. This role requires a high level of attention to detail, strong business acumen and a passion for customer service, while working in an extremely fast-paced environment.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible **with us.

**About the role**:
The Billback Specialist is a member of the Billbacks Team, under the Commercial Operations Department. This position is accountable for all billback management activities and is responsible for an assigned portfolio of distributors. This role works closely with Distributors, Contracts Sales, Sales Operations, Customer Intelligence, North American Shared Service Centre and other functional teams within BD. The Billback Specialist supports and interacts with external Distributors and builds relationships with internal partners. They are responsible for managing the entire end to end billback process to ensure maximum efficiency with mínimal billback claim processing errors, ensuring reliable and accurate end user sales data. This role requires a high level of attention to detail, strong business acumen and a passion for customer service, while working in an extremely fast-paced environment.

**Key responsibilities will include**:

- Manage the monthly billback process - some of the key activities are: claim files-formatting, loading, validation; processing data; issuing credit memos and variances reports. Provide coverage for other team members to maintain billback support continuity, as required.
- Ensure claim processing is timely and correct to produce accurate sales reporting. Minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies.
- Address claim errors immediately and reconcile claim periods by working with Distributors and Contract Sales Specialists. Manage and monitor the hand-off of contract related errors to ensure correction and processing remains in line with overall schedule.
- Lead communication with Distributors and maintain a high level of customer service by reviewing claim issues, data misalignment, metrics and mitigate against repeat errors and price variances.
- Reconciliation of the monthly Accounts Receivable vs. SAP Vistex Billback balances. Credit and collections with Distributors and coordinate clearing activities with our North American Shared Service Centre.
- Maintain monthly metrics and service levels to ensure compliance to the schedule and timing for required activities, such as the monthly and yearly closing process, minimum unaddressed year to date claims, claim error rate management, etc. Run sales reports and billback analysis as required.
- Support continuous improvement initiatives to gain system and/or process efficiencies such as system integration, testing, data accuracy improvement projects, etc.
- Work with business units and/or operational functions on special projects, as required.

**About you**:

- Strong team player and collaborator with excellent interpersonal, written and verbal communication skills.
- Strong business acumen and passion towards excellent customer service both internally and externally.
- Able to multitask, prioritize workload and manage multiple priorities.
- Excellent organizational and process management skills with a passion for process management and continuous improvement.
- Demonstrated problem-solving and analytical skills, able to make informed decisions.
- Strategic thinker with the ability to influence without authority.
- Strong documentation skills including attention to detail, well organized, excellent follow-up skills and action oriented.
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