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Senior Operations Specialist

3 weeks ago

Mississauga, Ontario, Canada Randstad Full time

We are seeking a detail-oriented and motivated Senior Operations Specialist to join our Credit Card Operations team in Mississauga. This is an excellent opportunity for someone looking for a long-term role with opportunities for extension or conversion into a full-time position.

Role Overview

As a Senior Operations Specialist, you will be responsible for ensuring the smooth operation of our Credit Card team. This includes managing day-to-day activities, resolving issues, and implementing process improvements. You will work closely with our team to achieve business objectives and contribute to a collaborative and dynamic work environment.

Key Responsibilities
  • Manage and coordinate daily operations, including processing transactions, handling customer inquiries, and resolving issues;
  • Develop and implement process improvements to increase efficiency and productivity;
  • Collaborate with cross-functional teams to ensure seamless integration and alignment with business objectives;
  • Analyze data and metrics to identify trends and areas for improvement;
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
Requirements and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years of experience in a related field, preferably in operations or customer service;
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders;
  • Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making;
  • A proven track record of delivering results in a fast-paced environment, with a focus on quality and attention to detail;
  • Able to adapt to changing priorities and deadlines, with a flexible and agile approach to work.
Benefits

In addition to a competitive salary range of $65,000 - $80,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement savings plan. We also provide opportunities for growth and development, including training and education assistance, to help you achieve your career goals.

What We Offer

At Randstad, we value our employees and offer a supportive and inclusive work environment. We prioritize diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values. We also offer flexible work arrangements, including remote work options, to support work-life balance.