Assistant General Manager

2 weeks ago

Gloucester, Canada Holiday Inn Ottawa East Full time

To assist the General Manager in achieving standards and profitability through a motivated work force and accepting responsibility for the property in the absence of the General Manager. Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

**MAIN DUTIES**

**1. **Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

2. To understand key financial data and assist the General Manager with the forecasting and maintenance of cost controls in order to contribute to the profitability of the property.

3. Ensure all F&B activities are in order to ensure a successful function and repeat business. To be responsible for the smooth running of the F&B department achieving standards of service, customer care and profitability as required by company policy.

5. To accept responsibility for the property in the absence of the General Manager and achieve the on time submission of reports and achievement of standards/policies and procedures as laid down in Standards

6. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team, provide open communication and approve discipline and all terminations.

7. Participate in community affairs and maintain positive public image for the hotel. Meet with potential and current clients and promote hotel.

8. Communicate both verbally and in writing to provide clear direction to staff.

9. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

10. Appropriate handle associate issues in conjunction with Human Resources.

11. To be aware of action to be taken in the event of emergency such as fire and bomb threat following procedures laid down in the Emergency Action Plan for the property.

12. To adhere to all factors relating to hygiene, health and safety as required by company policy and by legislation.

13. To be alert to and respond to adverse comments/complaints following company procedures and achieving customer satisfaction.

14. To contribute ideas and actively participate in the Sales and Marketing Plan for the property.

15. To be familiar with and promote property facilities assisting with site inspections

16. To be competent in scheduling and payroll and liaise with department managers in order to balance staffing levels with forecasted/last minute business to maintain a correct wages to sales ratio and guest satisfaction.

17. To identify recurring problems/weaknesses within departments and liaise with department managers to increase accountability and agree positive action/training plans.

18. To carry out appraisals of direct reporting staff and assist with completion/use of succession plans as required by company policy.

19. To liaise with the General Manager and Department Managers to ensure full implementation and maintenance of human resource policies/procedures as required by company policy.

20. To research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the property and to carry out project work as requested.

21. To work closely with direct reporting Department Managers to encourage achievement of objectives and a motivated workforce with full implementation of Standards & Procedures, proactive monthly training plans & full documentation of training activities.

22. To be vigilant in respect of security of premises/inventory liaising closely with the General Manager in line with property policy.

23. To ensure adherence to and comply with company and house rules.

24. To respond to all inquiries from the media following procedures laid down in the Property Crisis Communication Plan as required by company policy.

25. To ensure full adherence to the collective agreement if applicable to the property.

26. Comply with attendance rules and be available to work on a regular basis which may include availability on weekends

27. Perform any other job related duties as assigned

**REQUIRED SKILLS AND ABILITIES**:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Mai

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