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Commis 3/clerk 3
3 months ago
**Department**: Service Nova Scotia
**Location**: HALIFAX
**Type of Employment**: Permanent
**Union Status**: NSGEU - NSPG
**Closing Date**: 06-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)
À notre sujet
Service Nouvelle-Écosse touche l'ensemble des citoyens, entreprises et municipalités de la Nouvelle-Écosse. Nous avons plus de cinq millions d'interactions chaque année dans le cadre des divers programmes et services que nous offrons au nom du gouvernement. Nous travaillons toujours pour que nos programmes et nos services répondent le mieux possible aux besoins et aux attentes de la population de la Nouvelle-Écosse et pour qu'il soit facile pour les particuliers, les entreprises et les municipalités de communiquer avec l'appareil gouvernemental.
Vous souhaitez contribuer aux interactions positives entre les citoyens et les entreprises de la Nouvelle-Écosse et le gouvernement provincial? Vous avez d'excellentes compétences en communication et en relations interpersonnelles? Vous aimez travailler avec le public? Vous avez le souci du détail et le désir d'obtenir des résultats précis? Alors nous aimerions faire votre connaissance.
Au sujet de cet emploi
Le préposé ou la préposée au service à la clientèle sera responsable d'assurer le service à la clientèle efficace au sein du secteur public en répondant aux demandes de renseignements au sujet des services et programmes offerts par Service Nouvelle-Écosse. Dans le cadre de son travail, cette personne doit notamment offrir des conseils, de l'information et de l'aide au grand public, aux clients internes et aux autres ministères gouvernementaux en expliquant clairement les procédures, les politiques et les exigences de la loi qui sont pertinentes aux programmes gérés par le ministère.
À votre sujet
Quatre années d'expérience en matière de service à la clientèle (en personne ou au téléphone). Une combinaison équivalente de formation et d'expérience peut être acceptée.
La personne choisie doit être en mesure d'offrir un service à la clientèle de qualité par téléphone de façon continue, et de travailler en coopération avec une équipe. La personne doit posséder de bonnes aptitudes à communiquer (à l'oral et à l'écrit) et doit être en mesure de comprendre et d'expliquer les programmes, les politiques, les procédures et les lois du gouvernement. Elle doit être aussi capable de servir les membres du public avec diplomatie et en toute confidentialité. La capacité d'analyser les problèmes et de trouver des solutions tout en travaillant dans un environnement où les activités se déroulent à un rythme rapide est essentielle.
Une connaissance pratique des programmes, des politiques, des lois et des règlements gérés par Service Nouvelle-Écosse est considérée comme un atout.
La personne choisie offrira des services en français et en anglais (à l'oral et à l'écrit). Il est donc nécessaire d'avoir une bonne maîtrise du français et de l'anglais. Ceux et celles qui réussiront l'entrevue devront se soumettre à un examen des compétences en langue française.
Veuillez noter que les heures d'ouverture du centre de contact sont de 8 h 30 à 16 h 30 du lundi au vendredi.
**Classification**: CL 18
**Échelle salaire**: 1, ,884.17Biweekly
L'offre d'emploi dépend du résultat de la vérification des antécédents et de la confirmation des titres de compétences, qui doivent être satisfaisants pour l'employeur.
Commis 3/Clerk 3 - Bilingue/Bilingual (CSR, Contact Centre)
Competition # 42166
Commis 3/Clerk 3 - Bilingue/Bilingual (CSR, Contact Centre), Permanent, HALIFAX
Service Nova Scotia
**Posting Closing Date**: 06-Jun-24
About Us
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.
As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good.
About Our Opportunity
The Customer Service Representative will focus on providing customer service within the public sector by providing efficient and effective customer service when responding to incoming enquiries regarding programs and services provided by Service Nova Scotia. This involves providing direction, information and assistance to the public, internal customers and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the Department.
About You
Four years customer service experience (in person and/or over the telephone) or the equivalent com
