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Emergency Medical Dispatcher

3 months ago

Saskatoon, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
2024-03-20

Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue building a healthier Saskatchewan and Alberta together.

As an employee of MHSW we are accountable to our clients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on client family centered care, client safety and a safe workplace. We strive to provide services consistent with the mission, vision and values of Medavie Health Services West.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

We are currently looking to hire up to 6 permanent part time Emergency Medical Dispatchers. These positions may be temporary full time for up to one year to allow for training.

The position entails, but is not limited to the following:

- Answers telephone calls (emergent and administrative) promptly and courteously.
- Receive and process emergency medical calls according to NAED protocol, providing pre-arrival instructions when appropriate.
- Mandatory adherence to Medical Priority compliance standards.
- Notify and update external agencies as appropriate.
- Maintain accuracy in the recording of information related to the delivery of emergency services or other services required of the MCCC.
- Monitor the status of all units displayed on the Computer Aided Dispatch (CAD) status screens to determine their availability to respond to calls for service.
- Ongoing status checks to ensure crew safety.
- Promptly acknowledge all radio messages and take appropriate action.
- Display a calm, articulate, polite and concise manner when call taking or broadcasting.

Skills and Attributes:

- Excellent communication.
- Excellent and active listening skills.
- Excellent computer proficiency.
- Excellent attention to detail and documentation skills.
- Critical thinking and decision making.
- Ability to multi-task with little direction.
- Ability to thrive in a fast-paced work environment.
- In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive.
- Collaborative.
- Organized.
- Possesses a confident and strong telephone presence.

**Requirements**:

- Emergency Medical Dispatcher (EMD) certificate.
- Cardiac Pulmonary Resuscitation (CPR), Automatic External Defibrillator, (AED.)
- Current criminal record check with vulnerable sector check.
- Must have completed Grade 12 (or equivalent).
- Must have a minimum typing speed of 35 WPM.
- APCO Basic Tele-communicator certificate is an asset.
- Medical Terminology course is an asset.
- WHMIS Course - Workplace Hazard Material Information Systems is an asset.

Please note: Related and allied duties may be assigned from time to time as they become necessary to the operation of Medavie Health Services West. Also, other competencies related to changes in NOCP guidelines as approved by the Provincial Medical Director may also be added to the duties and responsibilities of this classification.

Medavie Health Services West is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees."