Virtual Receptionist

2 weeks ago

Montréal, Canada IWG Full time

**Réceptionniste virtuelle**

Salaire : 18.61$

Jours de travail : Lundi à vendredi

Horaires de travail : 08:30 - 17:00 / 09:00 - 17:30 / 09:30 - 18:00

Possibilité de télétravail

**Objectif du poste**

L'agent réceptionniste virtuel est essentiellement un réceptionniste sur demande, ou un service de soutien virtuel pour nos clients IWG.

Ces clients peuvent disposer d'un espace de bureau physique ou d'un service sous contrat dans l'un de nos sites IWG. De nombreuses entreprises n'ont pas besoin d'une ressource "dédiée" à la réception. Cependant, lorsque le téléphone sonne dans leur entreprise, elles ont besoin d'une personnalité articulée, professionnelle et chaleureuse pour acheminer leurs appels. En effet, les actions et le service fournis par la réceptionniste virtuelle sont le moteur d'une excellente interaction avec le client au nom de ce dernier. Dans ce cas, nous sommes une extension à distance de leur entreprise et un moyen avantageux pour eux de gérer leurs coûts administratifs.

**Principales responsabilités**
- Traiter les appels entrants et les autres méthodes de communication (par exemple, le courriel).
- Travailler efficacement dans le respect des procédures et des directives de l'entreprise, en obtenant de bons résultats par rapport à nos principaux indicateurs de performance (satisfaction des clients, productivité et volume d'affaires).
- Enregistrer les notes avec précision dans tous les systèmes pertinents.
- Effectuer d'autres tâches selon les besoins.

**Compétences, expérience et qualifications requises**
- Bilingue (français et anglais)
- Capacité à taper 40 mots à la minute.
- Solides compétences en communication écrite et verbale.
- Comportement professionnel au téléphone.
- Offrir un niveau de service constant et professionnel en tout temps.
- Souci aux détails
- Indépendant, libre d'esprit, capacité à travailler de manière autonome une fois formé.
- Compétences en communication professionnelle.

**Pour ce poste, vous recevrez les équipements suivants**
- Ordinateur portable
- Casque d'écoute
- Souris et clavier
- Moniteur

**Virtual Receptionist**

**Salary**: $18.61

Workable days: Monday to Friday

Shift patterns: 08:30 - 17:00 / 09:00 - 17:30 / 09:30 - 18:00

Home working available

**Job Purpose**

The Virtual Receptionist Agent is essentially a receptionist on demand, or virtual support service for our IWG clients.

These clients could have physical office space or contracted service at one of our IWG locations. Many businesses do not need a “dedicated” front desk resource. However, when the phone rings into their business, they need an articulate, professional, warm personality to route their calls. Ultimately, the actions and service provided by the Virtual Receptionist are the catalyst to a great customer interaction on behalf of our clients. We in this instance are a remote extension to their business, and a cost-effective way for them to manage their overhead.

**Key Responsibilities**
- Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume).
- Accurately record notes clearly in all relevant systems.
- Perform other duties as assigned.

**Required Skills, Experience & Qualifications**
- First language - Native Speaker.
- French & English - Fluent.
- Ability to type 40 words per minute.
- Strong written and verbal communication skills.
- Professional phone demeanour.
- Deliver a consistent and professional level of service always.
- High attention to detail.
- Self
- starter, independent thinker, with ability to work autonomously once trained.
- Professional communication skills.

**For this role you will be supplied with the following**
- Laptop
- Headset
- Mouse & Keyboard
- Monitor

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