Front desk Supervisor

4 weeks ago


Montréal QC, Canada Tidan Inc. Full time

Status: Full-time
00 per hour
The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Reporting to the Front Desk Director, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.
Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
Handle guest complaints proactively and responsively to ensure their satisfaction.
Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
Any other related tasks to ensure the quality of the department's service.
College degree in hospitality is an asset.
Solid organizational skills and attention to detail.
Proficiency in hotel management systems and computer tools.
Languages:
Bilingualism (spoken and written) in French and English is required for this position, as we serve an international clientele.
Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To this end, several policies have been developed and put in place.
In addition to competitive salaries, we offer social benefits, such as group insurance consisting of life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have virtual access 24/7 to health professionals through the employee assistance program. In addition, a retirement plan is also offered. Social life is at the heart of the company, especially after the pandemic, where each hotel has a social calendar. We believe in teamwork and are committed to creating a highly performing team, whether through training or solidifying team relationships.


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