Customer Support Specialist

3 weeks ago


Montréal, Canada Voxdata Full time

Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you

Join a community of people for whom mutual aid, problem solving and collaboration are fundamental values.

**On a daily basis, agents have the following responsibilities**:

- Establish a climate of trust conducive to client retention.
- Answer calls and chats, identify customers needs and make an offer adapted to their lifestyle.
- Efficiently manage your time to optimize call processing.
- Support your teammates. It is by sharing our strategies that we can offer impeccable service.

**Requirements**:
**You will be an outstanding agent if you are**:

- Fluently bilingual in French and English.
- Excellent writing skills.
- High school graduate.
- Able to adapt to changing situations.
- Motivated by helping and building confidence.
- Masterful in the art of analysis and problem solving.

**Benefits**

**Recognize yourself? Here's what we offer**:

- **One week paid training with the option to work from home after the probationary period.**:

- A 40-hour schedule, Monday through Friday between 8:30 am to 5:00 pm.
- A salary of $16/ hour for bilingual agents.
- Several occasions to learn and develop (through online and peer training).
- The opportunity to become a coach or perhaps a Team Leader
- Everything you need, from collective insurance, to discounts at the gym, LaRonde and other partners.
- Dialogue: Virtual medical clinic for you and your family.



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