Client Solutions Manager, Middle Market
2 weeks ago
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
**Client Solutions Manager, Commercial Mid-Market**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live in a culture defined by, The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over +40,000 employees worldwide and serving in more than 150 countries to our clients with customized solutions that will protect them and fuel their futures.
**About the Role**
As Client Solutions Manager, you will work directly with our commercial clients to deliver the world-class customer service Gallagher is well-known for. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.
**How You Will Affect the Business**
- Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, and adhering to the binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher
**What Makes You Successful**
- Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to quickly develop deep relationships with clients and build synergy with colleagues. People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time Experience in leading change and building strategic relations is a key asset.
- Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
- Strong analysis and decision-making ability.
- Highly organized and strong time management skills.
**Education and Experience**
- A Secondary School Diploma is required; College or University Degree is preferred.
- 3+ years of Commercial Insurance Brokering experience required.
- Experience within a specific insurance vertical (i.e. construction, manufacturing, professional lines etc.) is strongly preferred.
- CAIB, CIP, CRM or other relevant certifications/designations are highly valued.
- Active and in good standing Insurance Broker’s License.
- Knowledge of EPIC is considered an asset.
**Work Environment**
Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
**What We Can Offer You**
Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, and discounted gym membership. The opportunity for flexible work hours, paid sick days, personal days, an employee education recognition program, an employee referral bonus program, and more.
If you love the challenges of this dynamic field, then Gallagher will support and nurture your professional development and success.
- Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or men
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