Client Solutions Manager
2 weeks ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.
Overview:
As Client Solutions Manager, you will work directly with our commercial clients to deliver the excellent customer service Gallagher is well known for. This means you will be handling an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy updates, collaborating with insurers and marketing policies as required.
**What We Can Offer You**
Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, and discounted gym membership. The opportunity for flexible work hours, paid sick days, personal days, an employee education recognition program, an employee referral bonus program, and more. If you love the challenges of this dynamic field, then Gallagher will support and cultivate your professional development and success.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favour any applicant because of race, sex, colour, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
**#LI-Hybrid**:
**Responsibilities**:
**Responsibilities: How You Will Impact the Business**:
- Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, and adhering to the binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
**What Makes You Successful**:
- Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and social skills enable you to quickly develop deep relationships with clients and establish trust with colleagues.
- People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you.
- You are always able to prioritize effectively, which allows you to exceed client expectations every time Experience in leading change and building strategic relations is an important asset.
- Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
- Strong analysis and decision-making ability.
- Highly organized and strong time management skills.
Qualifications:
Required: High School Diploma/GED and 2+ years of related experience
Preferred: New Brunswick level 2 license or higher, comprehension of insurance brokerage business and customer service processes/tasks
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