Automotive Service Advisor
4 weeks ago
We are hiring
As our Service Advisor you will be working with customers to schedule service work and communicate any additional services needed. You will also handle the administrative and customer relations aspects of service department operations. Your main responsibility is to ensure every vehicle is running optimally or that our valued client has been offered the necessary work in order to achieve this goal.
We Offer:
- Salary + bonus ranges between $65,000 - $75,000 earning potential.
- Benefits package which includes Health, Dental, Life and Long-term Disability
- Reward high performance and exceptional Customer Satisfaction score.
- Great company culture
- A supportive management team.
Job Duties:
- Greeting customers promptly, scheduling service appointments and receiving vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking in to account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.
- Final Invoicing and delivering the vehicle back to the customer during open hours.
Qualifications:
- Minimum three years Service Advisor experience
- Ability to work in a team environment.
- Ability to multitask when dealing with more than one customer.
- Previous Chrysler Dodge Jeep Ram experience as a Service Advisor is a definite plus
- Rose City Chrysler Dodge Jeep Ltd. is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.
**Salary**: $65,000.00-$75,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Welland, ON L3C 1M3: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2023-11-13
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