Regional Coordinator

2 months ago


Welland, Canada CT Financial Services Full time

**What you’ll do
- Oversee the CTRA Towing Network to achieve customer satisfaction and cost targets
- Acquire new Service Providers (SP) as required and build and foster a highly engaged team of SP’s
- Resolve any customer complaints related to the service provided by the SP Network
- Ability to negotiate rates, assignments, complaints
- Provide overall support to the CTRA business and take appropriate action on real-time issues
- Must be a great ambassador for Canadian Tire

**What you bring**
- Supervisory or related work experience
- Proven leadership and ability to work independently; take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
- An ability to engage and motivate employees
- Good knowledge of automotive industry and roadside assistance business; able to manage in an environment of change and ambiguity
- Excellent written/oral communication
- Strong customer focus and conflict resolution skills; build relationships easily across various stakeholder groups to move initiatives forward
- Ability to consistently exercise sound judgement
- Excellent priority management and time management skills
- Bilingual (French/English) is an asset

**About Us**

At Canadian Tire Services Limited/Canadian Tire Bank, it is it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

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