Housing Support Clerk

7 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Housing Support Clerk will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including supportive housing, emergency shelter, youth transitional housing, counselling, and referral. The Housing Support Clerk will be responsible for providing desk clerk services to guests, residents, staff, members, and the general public.

**Some of the tasks of this position include**:

- Providing general information to individuals and agencies regarding eligibility for housing.
- Entering service information into the database.
- Answering main switchboard and redirect calls if needed.
- Trouble shooting automated parking complaints.
- Monitoring radio systems.
- Maintaining and updating the association work order system.
- Assisting with Association philanthropy initiatives.
- Maintaining and updating the evacuation list.
- Accurately documenting events/incidents and records in folios, logs, or on appropriate forms and communicating information to team members and supervisor as required.
- Attending staff meetings and participating as a member of the broader Y (committees, activities, events) as required.
- Maintaining client confidentiality and ensure that all files and records are secure.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- High School Diploma or equivalent

**Language**
- Fluent in English, oral and written
- Bilingualism an asset

**Experience, Skills and Abilities**
- Previous experience in the front office, customer service, or cash management
- Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health issues
- Excellent knowledge of community resources
- High degree of initiative and adaptability
- Sensitivity in providing services to a vulnerable population
- Ability to work with clients with diverse backgrounds and needs
- Standard First Aid and CPR certification
- Proficient in MS Office Suite, with a reasonable level of computer skills

**Additional Requirements**:

- Applicants must already have a valid permit to work in Canada.
- Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

**Core Competenci

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