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Ottawa, Canada YMCA of the National Capital Region Full time

Friday and/or Saturday 10:30PM-6:30AM; Saturday and/or Sunday 6:30AM-2:30PM; Saturday and/or Sunday 2:30PM-10:30PM)**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free Y membership
- Discounted Y program fees (including health & fitness programs, child care, and camps)
- Access to an Employee Assistance Program
- Health and dental insurance for full-time, permanent employees
- Up to 25 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
- Long-term disability and life insurance for full-time, permanent employees.
- Workplace pension plan available for full-time, permanent employees
- Extended Maternity leave benefits to all our staff for up to 6 more months after the year of leave.

**What do you offer?**

The Housing Support Worker works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Housing Service Team delivers 24/7 double coverage 24 hours a day, 7 days a week including days, evenings and overnights to provide intake and support services to the individuals and families served in the Transitional Family Housing Program and after-hours support and crisis intervention to the TRY, Second Stage and Monthly residents.

**Some of the tasks of this position include**:

- **Must be available for one of the following shifts: Friday/Saturday 10:30PM-6:30AM OR Saturday/Sunday 6:30AM-2:30PM OR Saturday/Sunday 2:30PM-10:30PM.**:

- Providing information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community.
- Providing intake assessments, advocacy, support, referral, and crisis intervention to residents, supporting them to maintain their housing.
- Maintaining standards for reporting and operating procedures.
- Assisting in maintaining the filing system for the Housing Support office.
- Building and maintains strong partnerships with health (mental and physical) agencies to help residents maintain their housing and address health issues.
- Maintaining the system(s) of collecting and recording detailed client statistics and information.
- Security and administrative tasks are included in the work including shift-specific responsibilities.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary degree or diploma in a related field

**Language**
- Fluent in English and French, oral and written

**Experience, Skills and Abilities**
- Minimum 2 years experience in Social Services, preferably one in Housing
- Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health
- Training in Suicide Intervention and Non-Violent Crisis Intervention preferred
- Knowledge of community resources is an asset
- Strong problem-solving and creative skills
- Proficiency with Microsoft Office Suite
- Excellent client service skills and focus
- Ability to work with clients with diverse backgrounds and needs
- Create a strong presence and provide a welcoming environment

**Additional Requirements**:

- First Aid and CPR training
- Applicants must already have a valid permit to work in Canada
- Crim